Bluetooth missing

Question

Hi I have a HP Spectre laptop and I have had bluetooth on my laptop. Today my microsoft bluetooth mouse stopped working as well as my other bluetooth devices. I have checked and this is the message I get. Now I have had bluetooth on this laptop since I purchased it and have not done anything to the laptop.

"Currently, this hardware device is not connected to the computer. (Code 45)

"To fix this problem, reconnect this hardware device to the computer."

and this:

Device USB\VID_8087&PID_0A2B\5&3a83d6be&0&7 requires further installation."

How can I fix this!!!

Answer 1

The same thing happened to me after the last update, which I had to force-restart.

I don't know if this is the same issue for everybody, but what led me to a solution after bluetooth disappeared from everywhere, including the device manager (although it eventually reappeared as a hidden device after I troubleshot the buggy Windows update), was that I had another bug, which I dismissed as unrelated at first, but turned out it wasn't.

So the hidden bluetooth elements in the device manager gave a Code 45 - device not connected to computer. Updating drivers, restarting services, uninstalling did nothing.

But under USB devices I also had a USB device with no name and a Code 43. Hardware troubleshooting couldn't fix it. It occurred to me to check online, eventually, and as it turns out bluetooth devices are treated like USB devices. 

So I uninstalled the USB devices in the device manager. I uninstalled the top one and they all disappeared, and - more importantly - the hidden bluetooth devices disappeared at the same time. Then I shut down (not restarted) my laptop. 

When I powered back on, everything was back, all the bluetooth and USB devices, no error codes of any kind. Even my paired devices didn't have to be reinstalled. No problem since. 

Hope this helps someone.

Answer 2

My brother laptop (HP Spectre 13'') seems to have the same issue after last windows update (please fix it).

I succesfully solved this way (don't know if this can be considered a "general" solution, but in my case has worked):

1. Downloaded and installed last bluetooth drivers updates from Intel update site
2. Reboot the PC
3. Nothing different (bluetooth not working)
4. Brutally shutdown the PC (holding down power on button)
5. Turn on the PC
6. Bluetooth is back and works.

If anyone else succeed using this trick, I'm glad being helpful.

Otherwise... I don't know.

Answer 3

No help. That's not the issue.

As everyone has said above, the WHOLE BLUETOOTH function has disappeared.

Thus, there is no way to fix or find a way to access bluetooth settings. They are GONE from Device Manager etc.

Windows behaves and comments like the PC has NO bluetooth on it anymore - not only connections, but NO hardware in the eyes of the operating system.

Answer 4

Exactly! That's the issue, and what is importnat, the problem happens after getting newest windows update!

Answer 5

Hello this did not help at all. This laptop use to have the button to turn Bluetooth on and off. It is now missing in settings under Bluetooth and other devices. The paired devices all say that Bluetooth is turned off. I wish to know how to turn it back on.