Bluetooth missing

Question

Hi I have a HP Spectre laptop and I have had bluetooth on my laptop. Today my microsoft bluetooth mouse stopped working as well as my other bluetooth devices. I have checked and this is the message I get. Now I have had bluetooth on this laptop since I purchased it and have not done anything to the laptop.

"Currently, this hardware device is not connected to the computer. (Code 45)

"To fix this problem, reconnect this hardware device to the computer."

and this:

Device USB\VID_8087&PID_0A2B\5&3a83d6be&0&7 requires further installation."

How can I fix this!!!

Answer 1

Dave H. is right.  We have an HP Spectre 13, and it was showing all the symptoms.  Conventional driver updates didn't work - said had the latest driver.  Lie!  (Yes, it also said something about manufacturer might have newer updates - didn't we pay you to know that MS??)

1. Make sure you know what chipset your Intel wireless is using - https://downloadcenter.intel.com/download/27622/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?v=t
2. Download the correct driver set (32 bit vs. 64 bit)
3. Verify that your PC has the v20.20.x Intel Bluetooth driver (using device manager; uninstall the fussy USB driver section, then shut down and restart if necessary in order to get the Bluetooth section of device manager to reappear - see previous comments if you don't know how to do this)
4. Start the Intel driver package you downloaded in administrator mode (if you are not an admin. for your PC, you will need to find someone who is); right click on the download to get the menu item you need - if it isn't there, you are not an admin. You do not need to uninstall the current Intel bluetooth driver first - the package does that for you.
5. I took the "typical install" route; your needs may be different (and if you don't know, use typical)
6. When the install finishes, you should see the bluetooth button in the "Bluetooth and other devices" section of Settings; you should now be able to turn it off and on without it disappearing.  Enjoy!

I did this in Win 10 Home v.1709, but the process should be the same with Pro.

Updated thru KB4103727.

Answer 2

Hi,

I deinstalled bleutooth drivers, restored windows 10 to older version, removed USB drivers.

Nothing worked. BUT: This brute force shutdown did the trick for me.

Very effective and easy.

I don't understand how it works, but it works.

Thanks

Answer 3

I'm on a cell phone now so i cant post ss but it is a fairly straightforward process after you have downloaded driver.

1.  Launch Device Manager, select USB icon.  Should pop up window that shows error 45 as described above.  

2.  Select Driver tab.  Should see 20.20 version.

3.  Select Update Driver. 

4.  Select Update Driver from local Machine.

5.  Search local Machine should display several drivers including 20.20 and 20.30.

6.  Select 20.30.

7.  Exit Device Manager and be sure to reboot.  New driver will not initiate without rebooting.

I'm going from memory so I may be off on some steps but this should roughly get you there.

Hope it helps

Answer 4

Uninstalling the main USB driver does work on my Spectre. No problem after several restarts since yesterday.

Answer 5

Thank you updating us. If the persists, we would like to know if you have checked Device Manager to make sure you have the latest Bluetooth drivers installed by going to Device Manager > expand Bluetooth > right-click Bluetooth radio > Update driver > Search automatically for updated driver software.

If you have updated your Windows 10 computer prior to the issue, we suggest that you try pairing the Bluetooth device again. If a Bluetooth device uses a customized Bluetooth profile, the device might not work after an update.  Bluetooth devices that use one of the supported Bluetooth profiles should still be paired and work properly.

You may also run the Bluetooth troubleshooter by going to Settings > Update & security > Troubleshoot> Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

Do let us know should you need further assistance.