Bluetooth missing

Anonymous

Hi I have a HP Spectre laptop and I have had bluetooth on my laptop. Today my microsoft bluetooth mouse stopped working as well as my other bluetooth devices. I have checked and this is the message I get. Now I have had bluetooth on this laptop since I purchased it and have not done anything to the laptop.

"Currently, this hardware device is not connected to the computer. (Code 45)

"To fix this problem, reconnect this hardware device to the computer."

and this:

Device USB\VID_8087&PID_0A2B\5&3a83d6be&0&7 requires further installation."

How can I fix this!!!

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Anonymous

2018-02-28T13:13:38+00:00

You need to execute the driver file after downloading it from Intel (double-click). Downloading it is not enough.
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Anonymous

2018-02-28T13:04:41+00:00

Mine's dropped again, so I tried the updated driver solution, but I can't seem to get Windows to update manually even after I've downloaded the the 20.30 version - it keeps saying I have the latest driver, even though it's 20.20. Could you please walk me through it? Many thanks.
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Anonymous

2018-02-28T07:59:27+00:00

No worries. Glad it worked. Hope MS Customer support takes note. This was a pretty widespread problem that should be addressed.
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Anonymous

2018-02-28T02:56:17+00:00

Hey David, this driver re-install from Intel source did fix the problem, Bluetooth back on after sleep mode.

THANK YOU
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Anonymous

2018-02-27T20:00:10+00:00

MY SPEAKER WON'T CONNECT TO BLUETOOTH.
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Bluetooth missing

40 answers