Wireless keyboard not working

Question

My Microsoft Wireless Keyboard is not working. So far I have done the following:

1. Replaced the batteries.
2. Checked that the USB port is working. I switched to another anyway.
3. I checked the keyboard settings to ensure the Filter Key was off, it was.
4. I Reinstalled the driver in question, by uninstall, then restart.
5. I bought Driver Easy, installed all updated drivers, the keyboard was on the list of that updated.

6.) I cursed at the machine.

Seriously, what else do I need to do? Last time this happened it was just the batteries. This time I think it's Windows 10. I am not a computer person, but I can follow instructions.

Help!

Jan Gunn

Answer 1

Hi Jan,

Great troubleshooting thus far (including cursing at the machine :)

When did this start happening? Is it a wireless mouse/keyboard combo? Do you have the exact model number (5000, 7000, etc)?

Let’s give windows troubleshooter a shot. Click start, type “troubleshoot” and launch it. Choose Hardware and Devices, run it, then choose Keyboard, and run that one. See if they find anything.

Let’s start here, and we’ll continue troubleshooting.

• C

Answer 2

Hi, Charles.

Thank you. We need compliments, nice conversations these days!

Ok, I did that too...old ladies have lousy memories. I'm not really familiar with Windows 10, and the box in one set of instructions on line said to type "troubleshooting" in didn't do anything, so I found another way by accident, and did the troubleshooting of both the hardware & devices, and the keyboard. Both came up that my printer, was disabled, which it isn't, because I had to print out the instructions to do this troubleshooting.

I've got to go fix lunch for company...I'm in Italy...so I assume you are in the middle of the night somewhere.  But I'll be back.  I hope you are still there!

Jan

Answer 3

Absolutely! Great convos indeed! It’s 6:24 here on the east coast, I have an 11 month old... So I wake at 5 most days to get some quiet :)

Ok, so the troubleshooter failed us...

Click start, and type “device manager” and open it. Expand “keyboards” and then, Is there any chance you could send a screenshot to me?

Press the Windows Key + PrntSc and a photo will save within a screenshot folder in your Pictures folder. Try to send over that picture and we’ll take a look.

PS - how do you log into your PC, does it log in automatically, or does your keyboard work at the login screen?

Sorry for the all the questions, but the more info I have the closer we’ll get to figuring this out.

PPS - do you have a wired keyboard we could use to test with as well?

• C

Answer 4

Hi Charles,

Well, I'd typed a whole response, and lost it. Damn.

OK, to answer your questions.  It's a Microsoft Wireless Multimedia Keyboard 1.1, Model 1014. Yes, ancient like me. It has both the mouse and keyboard.

I managed to take a screenshot, that's how I lost the previous note, trying to attach it, but figured it out.  See below.

I login through the login screen, had to use the keyboard on the laptop.  One thing I noticed trying to use the wireless was it would type 2 letters, then stop. I tried using the CapsLock, because the 3rd letter is in Caps, and it continued to let me type after that, until I got the entire password in, but it always gave me an error code, and since I can't see the password typed, I gave up after several times trying that.

Re, do I have an old plug in keyboard, nope. That went to recycle a couple summers ago. If I'd known.....

Jan

Answer 5

Hi Jan,

Thank you for all the info, and the screenshot. Sorry you lost the response...

Ok, so here's what I think we should do. Right click on Microsoft USB Dual.... driver, and uninstall. Once it's removed, unplug the USB.

Reboot. Once you log back in, plug in the USB adapter. Let's see if it automatically reinstalls, and you can then use the mouse/keyboard again.

Good luck, I'll be here!

• C