Microsoft Bluetooth A2dp source problem

Question

Good day everyone. Recently i got this problem for no reason which is my microsoft Bluetooth A2dp have this exclamation point and now i cant connect my Bluetooth controller and my phone in my laptop. I triend doing the sfc /scannow no luck. Updating my windows no luck, and updating the drivers in the device manager it's just said already had the best drivers installed. It's always the same code (10) error any help to fix this problem is appreciated.

Answer 1

Hi,

My name is Mohammed Shuaib, I'm an Independent Advisor and I understand from the description that you're having a problem with the Bluetooth. Please follow all the below fixes one by one to resolve the issue.

Fix #1:

Step 1:

Go to search box next to Windows icon and type CMD

Step 2:

Right-click on Command Prompt and select Run As Administrator

Step 3:

Type msdt.exe -id DeviceDiagnostic and press enter.

Fix #2:

Step 1:

Go to search box next to Windows icon and type Troubleshoot

Step 2:

Click on Troubleshoot

Step 3:

Then select Bluetooth and click Run the Troubleshooter

Regards

Shuaib

Independent Advisor

Answer 2

I already those yesterday steps yesterday and still no luck.

Answer 3

Hi,

I understand that the previously provided solution didn't work so as the next step in solving your issue I would suggest you follow the below.

Fix #1

Step 1:

On the login screen click on Power icon on the right corner

Step 2:

Press Shift Key and press hold and then click Restart (This will restart the system in recovery mode)

Step 3:

In the recovery bluescreen options you’ll need to click (or tap) the Troubleshoot option

Step 4:

Then click on Refresh your PC (Keeps data and programs safe)

Regards

Shuaib

Independent Advisor

Answer 4

I'm so sorry to ask this. But is this method will affect my pc at all like deleting my app such as games, steam, video player, Nvidia drivers etc? because i dont want that. And i also dont want to update my windows again because I have a capped data connection.

Answer 5

Hi,

The apps that came with your PC or ones that you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. You'll find a list of the removed apps on your desktop after refreshing your PC.

The below is the extract from Microsoft link for Refresh your PC option & more details refer to the link below.

"Refresh your PC to reinstall Windows and keep your personal files and settings. Refresh also keeps the apps that came with your PC and the apps you installed from the Microsoft Store."

https://support.microsoft.com/en-ae/help/17085/...

Regards

Shuaib

Independent Advisor