Microsoft Bluetooth A2dp source problem

Question

Good day everyone. Recently i got this problem for no reason which is my microsoft Bluetooth A2dp have this exclamation point and now i cant connect my Bluetooth controller and my phone in my laptop. I triend doing the sfc /scannow no luck. Updating my windows no luck, and updating the drivers in the device manager it's just said already had the best drivers installed. It's always the same code (10) error any help to fix this problem is appreciated.

Answer 1

Sorry Sir. But i can't risk my apps and savedata of my games for this solution can you recommend me other possible fix

Answer 2

Hi,

I'm running out of options then so let's see if someone else has a better idea with regards to this issue.

Regards

Shuaib

Independent Advisor

Answer 3

Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

Which Windows version are you running - 1903, 1909 Or 2004?

What’s the make & model of the PC?

Have you tried drivers from the manufacturer’s website?

Answer 4

Sorry for the late reply ma'am.

My version is 1909 (os build 18363.900)

My laptop is Acer A315-53G-599B

I already go their website but I don't know what kind of driver to download for my problem so I didn't do anything plus i don't know how to manually install a downloaded driver.

Answer 5

Often a driver will install via an .exe file, but if not then you download the driver - save it someone you can easily access - & then open control panel>device manager & find the device which requires updating, then right click on this & choose update driver>manually search for drivers & choose the driver which you saved, this should then begin installing the driver.

Do you also have a bluetooth entry under device manager?

If so is it Intel?

You can try their website for updated drivers also.

Check this site for a possible fix:

http://batcmd.com/windows/10/services/btha2dp/

From what Intel website says that driver is not supported by Windows 10:

https://www.intel.co.uk/content/www/uk/en/suppo...

And here:

https://superuser.com/questions/1199132/is-ther...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

Thoroughly research any product which is mentioned here before you decide to download and install it.