Outlook popping up instead of dropping down

Alika Stricker 106 Reputation points
2021-04-30T01:07:38.93+00:00

92754-outlook-popup-autocomplete.png92700-outlook-popup-autocomplete.png

Autocomplete began popping up instead of dropping down. Could not find any answers on the internet.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Manuel Medina 116 Reputation points
    2021-05-03T11:40:22.607+00:00

    same Problem, do you have a Solution?

    I have now a Workaround, i reverted back to older Version with:

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462


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  1. Brian Boakes 36 Reputation points
    2021-05-04T11:59:09.317+00:00

    Office 2019, Outlook 2019 Version 2103 (Build 13901.20462 Click-to-Run) – Does NOT have this issue
    93550-office-2019-outlook-2019-version-2103-build-139012.png

    Office 2019, Outlook 2019 Version 2104 (Build 13929.20296 Click-to-Run) – Has this issue

    • No Scroll bar
    • pops up or down according to window screen position
    • NOBODY needs/uses the image of their contacts in a corporate environment, this just wastes screen space and the extra padding is just not needed 93517-outlook-2019-version-2104-build-1392920296-click-t.png

  2. Stuart Elliott 16 Reputation points
    2021-05-13T11:58:39.613+00:00

    Please remove this god-awful new setting, having to placate 60+ users all whining about the update is doing me fecking head it.

    Thankfully "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 works.


  3. Alika Stricker 106 Reputation points
    2021-04-30T05:15:34.647+00:00

    Thank you for responding back @Jade Liang-MSFT

    This occurred recently. I am the only client experiencing the issue. I've checked updates and there is no other updates available for my Outlook.

    Microsoft® Outlook® 2019 MSO (16.0.13929.20222) 64-bit
    Safe mode. Same issue.
    I completed an online repair before testing this issue in Safe Mode.

    92805-image.png

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  4. Anne Norman 11 Reputation points
    2021-05-12T00:30:13.467+00:00

    Ditto here. On top of the 'invisible ink' feature rolled out last night in Outlook (spent the morning fixing that across 2 offices), the new autocomplete 'feature' is ridiculous. We don't need icons / large text - but we do need to actually be able to see the names

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