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3 answers One of the answers was accepted by the question author.

Can't access onenote online

I am able to access https://onedrive.live.com/, I can see my files, but when I click one, it begins to load correctly, I can see a little bit of text, but then it just diverts back to https://onedrive.live.com

Microsoft 365 and Office | OneNote | Other | Other
asked 2026-10-13T23:23:30.75+00:00
Arthur McKay 0 Reputation points
commented 2026-10-14T03:32:36.8533333+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
1 answer

Office 365 Downloaded onto Mac but applications won't open

Hi, I have successfully downloaded Office 365 online from the website and when I now go to open an application (ie word or powerpoint) it comes up with an error message saying "Microsoft cannot be opened because of a problem. I have tried the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-14T02:48:17.6066667+00:00
Taylah smith 0 Reputation points
answered 2026-10-14T03:32:31.0733333+00:00
John Jefferson Doyon 89,725 Reputation points Independent Advisor
1 answer

unable to verify using MFA

Hi, I have changed iphones and can no longer load my authentication number and it is not giving me the option of an alternate authentication method. I think I am the admin for the account so I cannot get someone else to reset this for me

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T00:37:02.21+00:00
LG 0 Reputation points
edited the question 2026-10-14T03:32:26.92+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
2 answers

Defender Offline Scan boots into Recovery Mode

26H2 26300.9711 Never seen this before, has anyone seen this? After todays update I ran a Defender Offline scan. When the scan started I noticed that it had started in the Preparing for Recovery window. I have never seen this before, anyone know why it…

Windows Insider program | Windows Insider preview | Security, privacy, and accounts
asked 2026-10-13T17:45:15.7066667+00:00
kirbster 1 125 Reputation points
answered 2026-10-14T03:31:58.6866667+00:00
Norah-L 11,610 Reputation points Microsoft External Staff Moderator
1 answer

Trying to sign up a school for an education 365 account, but fails

I'm not sure how to open a support case for this. I am starting at this page: https://www.microsoft.com/en-us/education/products/office I put in an email address and then select "If you're an IT admin, sign up your school." The next page says:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-14T03:30:43.81+00:00
Ben Nolen 0 Reputation points
answered 2026-10-14T03:31:34.1433333+00:00

AI answer

2 answers

How do i remove work account?

How can I remove my work account on authenticator as I was laid off

Microsoft Security | Microsoft Authenticator
asked 2026-10-14T01:54:42.0033333+00:00
Cindie Smith 0 Reputation points
answered 2026-10-14T03:30:58.4033333+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
1 answer

Unable to complete MFA for Nanobricks Microsoft Partner account – need MFA re-authentication/reset

Hello Microsoft Support Team, We are facing an MFA authentication issue with our Nanobricks Microsoft account while trying to access Microsoft Partner/Partner Center services. The account is currently unable to complete MFA successfully, and because of…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T09:18:55.19+00:00
Tanweer Ahmed 0 Reputation points
edited the question 2026-10-14T03:29:56.0233333+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
4 answers

How to filter out any client with specific products in their account

I have an Excel spreadsheet with a list of clients and products as well as account representatives assigned for each client. I need to identify all clients whose combination of products include specific products within that combination and identify…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-09T00:32:26.5766667+00:00
Lissette Roman 0 Reputation points
recommended 2026-10-14T03:28:41.58+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
5 answers

Windows Security API Clarification — TokenHasRestrictions ReturnLength of 1

To the Windows Security API team: We request clarification regarding Advapi32!GetTokenInformation with TOKEN_INFORMATION_CLASS value 21, TokenHasRestrictions. Microsoft's documentation specifies a DWORD result indicating whether the token has ever been…

Windows development | Windows API - Win32
asked 2026-10-13T18:54:34.17+00:00
OUTZA Developer 0 Reputation points
answered 2026-10-14T03:28:36.19+00:00
2 answers

you are still showing my old email address on my account ie. ******@southernphone.com.au Please remove it

you are still showing my old email address n my account. ie. jillstwardat southernphone.com.au I have not been with them for over a year and as I have a new laptop this old address is preventing me from getting into microsoft. Please remove it as I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T02:41:18.0233333+00:00
Jill Steward 0 Reputation points
answered 2026-10-14T03:28:00.74+00:00
GsN5034 - IA 78,615 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Account Escalation Request

I had recently got my account compromised, had the email and password changed on me without notification. I submitted a Account Escalation Request to recover the account, and then an account recovery form. I was able to change the password on the account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-13T08:42:45.2833333+00:00
Jahcxkson Blunt 20 Reputation points
accepted 2026-10-14T03:27:45.3333333+00:00
Jahcxkson Blunt 20 Reputation points
4 answers

log in issues

I cannot receive or send emails on my desk top or laptop. I still get them on my phone. I have tried for hours on your web pages and get sent in every direction possible but with no result. How can I speak with someone to fix this

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-14T01:06:40.7166667+00:00
Colin Heazlewood 0 Reputation points
commented 2026-10-14T03:27:16.0966667+00:00
Ann Hindley 0 Reputation points
2 answers

Not received an ordered fa piao

I ordered a fa piao on 4 Oct and have not received it. I have wasted a morning just trying to figure out how to contact Microsoft about this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T02:53:50.0966667+00:00
stephen leonard 0 Reputation points
answered 2026-10-14T03:26:36.5333333+00:00
EmilyS726 272.9K Reputation points Independent Advisor
2 answers

Clarification Required – Incorrect Error Message When Recalling Emails Sent to External Recipients

The user is expiencing inappropriate message recall. Currently, the tenant has restrict users from recalling messages older than 15 minutes. However, when users tried to recall messages to external recipients, the system responded the same error message…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,437 questions
asked 2026-10-12T06:12:13.23+00:00
Bindu M S 60 Reputation points
commented 2026-10-14T03:26:32.5133333+00:00
Austin-H 8,470 Reputation points Microsoft External Staff Moderator
1 answer

Calendar date missing

I recently upgraded Outlook at Microsofts prompting and now all the Journal entries I had in my calendar are gone. Please help me retrieve them, there is a lot my history in those journal entries.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-13T22:56:33.7733333+00:00
James Miller 0 Reputation points
answered 2026-10-14T03:26:28.78+00:00
Chloe-V 13,960 Reputation points Microsoft External Staff Moderator
2 answers

How to restore my files in windows 11

My computer updated and shutdown properly. I booted it, it finished applying the updates, then instead of logging into my profile like it usually does, it then asked me to create a new account, and all my data and files were deleted. I then logged into a…

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-13T11:49:32.6566667+00:00
BK 0 Reputation points
answered 2026-10-14T03:26:16.2566667+00:00
Emma1-N 13,695 Reputation points Microsoft External Staff Moderator
2 answers

install printer driver

Need driver for Brother DCP-7065DN. Printer is recognized and noted as "idle".

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2026-10-14T03:07:24.89+00:00
Harvey Levine 0 Reputation points
answered 2026-10-14T03:25:05.6533333+00:00
Jason Nguyen Tran 28,015 Reputation points Independent Advisor
2 answers

Can't Add New Phone Number

there is no option to add a new phone number. how can I add my number?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-14T02:49:25.4233333+00:00
Lt. Chubzy 0 Reputation points
answered 2026-10-14T03:24:32.49+00:00
EmilyS_726 30,790 Reputation points Volunteer Moderator
7 answers

messages delete from my phone but still show up on phonelink.

How do I get rid of the messages that show up on phone link but have been deleted from my phone?

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-04-13T21:30:34.74+00:00
Michael Mathison 30 Reputation points
edited a comment 2026-10-14T03:23:34.7233333+00:00
Sarah 0 Reputation points
0 answers

Artifact Signing Account > Identity validation is stuck in "In Progress"

Hi everyone, We are trying to validate an identity for "Artifact Signing Account" however it is stuck in progress with the message "Please complete your email verification." and we haven't received any emails for this purpose. We…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,441 questions
asked 2026-10-14T03:22:01.3833333+00:00
Pablo Barrios 0 Reputation points