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Correlation Id: 903cb85d-9f62-44c4-b639-d21a66ec8e22 Timestamp: 2026-10-20T08:07:35.000Z DPTI: 25aee9479e5132453a46266acc78d5e264fa8265afb36e8cce1732b7f1e151dd Message: An unexpected error occurred. Tag: 7q6ca Code: 1067

keep getting this error message when trying to sign into word. I'm a family member of the Microsoft 365 subscription using ******@gmail.com Correlation Id: 903cb85d-9f62-44c4-b639-d21a66ec8e22 Timestamp: 2026-10-20T08:07:35.000Z DPTI:…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-20T08:18:11.5833333+00:00
Ayesha Khan 0 Reputation points
answered 2026-10-20T08:18:34.8266667+00:00

AI answer

1 answer

Investigation Request: Azure Document Intelligence Processed Pages Discrepancy – September 2026

1. Issue Summary We have identified a significant discrepancy between the number of pages recorded by our application and the page count reported in the Azure Portal for Azure AI Document Intelligence during September 2026. Our application-side…

Azure Document Intelligence in Foundry Tools
asked 2026-10-20T03:24:43.39+00:00
Gu, Chuanyang | CNTD 0 Reputation points
edited the question 2026-10-20T08:17:00.54+00:00
Gu, Chuanyang | CNTD 0 Reputation points
1 answer

Need a reindex of our devops project work items (search on work item is not working since July)

I urgently need a reindex of our devops project work itemssearch on work item is not working since the beginning im using it July) and so search is unusable and it is hard to work with this. “We are not able to show results because one or more projects…

Azure DevOps
asked 2026-10-19T11:21:29.85+00:00
Cédric Dubourg 0 Reputation points
edited an answer 2026-10-20T08:15:05.97+00:00
Cédric Dubourg 0 Reputation points
1 answer

I would like to remove or clear the Auto-complete for email addresses in Outlook.

I would like to clear the auto-complete cache for email addresses in Outlook so that only the latest email address from my contact list is suggested. I have several instances of this occurring with multiple email addresses that need to be omitted.

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-10-20T03:40:08.2466667+00:00
Carl Caruana 0 Reputation points
edited an answer 2026-10-20T08:15:01.26+00:00
Norah-L 12,130 Reputation points Microsoft External Staff Moderator
1 answer

new issue with copilot. I'm loosing latest chat messages after switching to a different window or tab

when using microsoft copilot web , the new messages dont arrive in the converstaion history , but if we open a new tab the messages are seen

Microsoft Copilot | Windows Copilot | App
asked 2026-10-20T08:13:03.3566667+00:00
Joel Jacob Jose 0 Reputation points
answered 2026-10-20T08:14:01.98+00:00

AI answer

5 answers

Custom Summary Issue

I´m able to create Custom Summary templates on MS teams. I can preview the results. I save and apply and when I try to execute i get this: We couldn't load custom AI summary. Something went wrong. Try again. If I edit my Custom Summary template, I do not…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-10-14T21:26:22.3033333+00:00
Julio Cesar Reitor 10 Reputation points
commented 2026-10-20T08:13:54.5166667+00:00
Tom Rogers 0 Reputation points
2 answers

?out of stock but not updated in 'redeem'

i tried redeeming my points for a 'Grab Indonesia Gift Card' however after the verification, it shows that it was out of stock even though it was set to available to redeem

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,573 questions
asked 2026-10-19T13:03:13.3366667+00:00
mychie hawkweed 0 Reputation points
answered 2026-10-20T08:12:14.89+00:00
Vikki-T 12,105 Reputation points Microsoft External Staff Moderator
2 answers

How to fix windows 11?

My computer has run fine for the last 5 years with no reasons. Stupid corporation made me upgrade to windows 11, now its super slow, and filled with bugs, and horrible features. Everytime my pc goes to sleep, and I re-activate it, its super slow, its…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-15T20:12:41.5366667+00:00
tada ta 30 Reputation points
commented 2026-10-20T08:11:38.9266667+00:00
Ivan B 125.8K Reputation points Independent Advisor
1 answer

Can pre-generated MAI-Voice-2.1 (preview) audio be published as static files on a live website?

Hello, I would like to get a written answer on whether audio generated with MAI-Voice-2.1 while it is in public preview may be published on the site(language course in my case), and on one related question about content credentials. How we use Azure AI…

Azure Speech in Foundry Tools
asked 2026-10-03T04:42:06.8633333+00:00
Alexey Mayer 0 Reputation points
commented 2026-10-20T08:11:03.9866667+00:00
Sai Kiran Mudavath 270 Reputation points Microsoft External Staff Moderator
0 answers

Copilot not reliable: chats and prompts disappear automatically

I have so many problems with Microsoft 365 Copilot (Premium). It automatically deletes my chats. Also, the recent prompts in the chats suddenly disappear, and only the older ones are visible. I restart it, but sometimes they appear; mostly, they are…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-20T08:06:57.3566667+00:00
Umar N 0 Reputation points
2 answers

Inquiry: Storage limits and File Request capabilities for M365 Business plans

Dear Support Team, We are currently planning our infrastructure requirements and looking closely at Microsoft 365 Business plans (Standard/Premium). We would appreciate your clarification on the following three items: OneDrive Storage Extensions: We…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-20T07:24:26.6133333+00:00
Honson LAM 0 Reputation points
answered 2026-10-20T08:03:41.23+00:00
Liora 2,680 Reputation points Independent Advisor
3 answers

calendar entry not visible on organizers calendar but visible on others

I had created a recurring calendar invite and had recently moved from legacy to new. I had cancelled a meeting and it is not appearing on my calendar, but appears on others calendar, how do i delete from all the calendar. I checked the web browser…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,014 questions
asked 2026-10-20T07:27:16.7766667+00:00
Usha Prabhu 0 Reputation points
answered 2026-10-20T08:02:47.4566667+00:00
Kristen Tran 2,610 Reputation points Independent Advisor
1 answer

Blocklist - why are contacts saving here and how to stop

Hello I have noticed that any new contacts save to Blocklist. This is found on my phone under Outlook, then blocklist and then contacts. Apple are saying this is an Outlook issue but I can't find anything. Can anyone help please? thanks

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-10-19T09:38:11.3766667+00:00
natanya abrahams 0 Reputation points
commented 2026-10-20T08:01:38.83+00:00
natanya abrahams 0 Reputation points
2 answers

Can't sign in groupme

I have tried several times to sign in my groupme account...restarted phone...etc...groupme is used in my workplace...again several attempts to sign in...using different email accounts nothing is working

GroupMe | Chat group
GroupMe | Chat group

A customizable group messaging space within the GroupMe app, designed for seamless communication among friends, classmates, teams, or communities.

81 questions
asked 2026-10-19T12:45:35.45+00:00
CHERYL D TISDEL 0 Reputation points
answered 2026-10-20T08:01:07.9033333+00:00
Alex-L 13,260 Reputation points Microsoft External Staff Moderator
2 answers

FTP issue (not able to connect)

Hi, How to resolve it? Status: Insecure server, it does not support FTP over TLS. Command: USER ftppeter Response: 331 Password required Command: PASS ******* Response: 530 User cannot log in. Error: Critical error: Could not connect to server

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-10-20T04:39:46.0466667+00:00
Jonathan 480 Reputation points
answered 2026-10-20T08:00:47.29+00:00
Chance Maurice Niyonzima 745 Reputation points Independent Advisor
2 answers

WiFi P2P connection fails occasionally, i collect the netsh trace, please help to parse

My previous issue is in the link below. I have captured the trace taken when the problem occurred. I noticed that the ConnectionRequested callback registered by the PC client app was triggered very late, with a delay of nearly 18 seconds. When the issue…

Developer technologies | Universal Windows Platform (UWP)
asked 2026-10-19T02:39:14.1+00:00
Xiaojie Ma 55 Reputation points
commented 2026-10-20T08:00:03.7433333+00:00
Xiaojie Ma 55 Reputation points
0 answers

Removing Microsoft Exchange Account back to Classic Outlook Email Account

I accidentally clicked on Microsoft exchange and need to change my email account back to My Classic Outlook Email Account, and I do not know how to make the correction. I have tried and and tried to fix it. And I need it fixed. I hope I can get some easy…

Microsoft 365 and Office | Other
asked 2026-10-20T07:59:53.3133333+00:00
Carolyn Lawson McNabb 0 Reputation points
2 answers

BitLocker Recovery Information Is Not Backed Up After Domain Join

Our issue: BitLocker encryption completes successfully during Windows workstation provisioning, but the recovery information is not backed up to Active Directory after the device joins the domain. Troubleshooting request needed: We need to identify why…

Windows for business | Windows Server | Devices and deployment | Recovery key
asked 2026-10-20T07:21:39.85+00:00
RahmaNali 20 Reputation points
answered 2026-10-20T07:59:49.58+00:00
Domic Vo 35,055 Reputation points Independent Advisor
2 answers

Pin reset won't work and AI Support doesn't help

I'm completely logged out of my windows, because I forgot the pin. I can't reset, I can't troubleshoot, I can't do anything at all. Even the option don't appear to help. As for the Support Assistant I can't even talk to it because it results to an like…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-17T17:44:21.16+00:00
Gonçalo Reis 0 Reputation points
commented 2026-10-20T07:59:42.89+00:00
Leonhard Solms 0 Reputation points
3 answers

Corrupted Windows Security 10pro

I have Windows 10 pro due to proprietary program licenses and need to keep my OS. Recently I was hacked and my Windows security was disabled to such an extent that when i try to start it it closes immediately. I have run all the tools I can find but it…

Windows for home | Windows 10 | Security and privacy
asked 2026-10-15T21:07:50.3+00:00
Chamberlin, Scott Nathan 0 Reputation points
commented 2026-10-20T07:58:53.5333333+00:00
Emma1-N 13,790 Reputation points Microsoft External Staff Moderator