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New Outlook (v. 16.49) cannot move emails to shared email account

Benjamin Maywald 41 Reputation points
2021-05-27T07:31:34.557+00:00

Hello,
since switching to the new outlook (v. 16.49) i cannot move emails from my private account to the shared email account or the other way round.
I have to switch back to be able to do so again.
Anyone knows why? This is quite essential for our workflow.

Thanks
Ben

Our setup:
Exchange 365
Outlook on Mac v.16.49 Desktop Version

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Accepted answer
  1. Yuki Sun-MSFT 40,881 Reputation points
    2021-05-28T05:17:05.447+00:00

    Hi @Benjamin Maywald ，

    According to the official article below, looks like what you are experiencing is a known issue still under investigation:

    The new Outlook for Mac - Known issues
    100461-1.jpeg

    Given this situaiton, it's suggested to swtich back as you have already done. And meanwhile, we can check the article above periodly to see if there would be any update on this issue. I'll also keep an eye on it and post back here once I see any new information.

    --------------

    Update ( 6/23/2021:)
    According to the latest admin response in the Outlook UserVoice forum, copy/move messages between two accounts is now available in version 16.50(21061301) and newer:
    Not able to drag/move e-mails from one mailbox to another anymore.
    109011-1.png

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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    3 people found this answer helpful.

12 additional answers

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  1. Joke Jong 0 Reputation points
    2023-02-10T16:07:27.4733333+00:00

    i am on current channel for outlook for mac and i can't move my imap mailbox between accounts too. I had to revert to my apple mail app to do the movement. That's not good...

    0 comments
  2. Hall Stevenson 0 Reputation points
    2023-02-15T20:47:35.65+00:00

    Anyone seeing any change yet ? On 16.70 (on macos), my Google mail accounts are set up as "IMAP", but I still can't move messages across accounts. It seems as though MS believes they fixed this as the bug report saying "mail, contacts, and events" can't be moved now only says "contacts and events" can't be moved.

    Hmmmm, interesting.... In "old look" Outlook, my accounts say they're IMAP but in "new look" Outlook, they clearly say Google. Let me delete them and try again.

    0 comments
  3. Danny Mallozzi 10 Reputation points
    2023-07-02T16:43:51.7166667+00:00

    I am on v16.74.2 Outlook on MAC.

    problem still exits.

    Is there any plan for microsoft to resolve this issue.

    I am staying off new outlook until reolved.

  4. Shan 0 Reputation points
    2023-09-19T07:56:56.47+00:00

    I am using Outlook v16.77 on MacOS, and cannot move mail between different email account folders. I have to use Mac mail app to do this.