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Memory problem

Anonymous
2020-11-06T18:04:02+00:00

my pc has the "blue screen" problem, I ran the "windows memory diagnostics" and it told that I have a memory problem that could delete some information, etc.., I want to fix this problem.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2020-11-06T20:23:24+00:00

    Okay Isaac

    Please upload that file to the cloud (OneDrive, DropBox . . etc.) then get a Share link and post that here, so I can analyze that file for you

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  2. Anonymous
    2020-11-06T19:43:27+00:00

    090620-89687-01.dmp, I only have this one

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  3. DaveM121 891.6K Reputation points Independent Advisor
    2020-11-06T18:43:02+00:00

    Hi Isaac

    If that is a new PC, then it would be rare for RAM to fail so soon . ..

    Please test your RAM with that MemTest86 utility . .

    Also

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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  4. Anonymous
    2020-11-06T18:40:54+00:00

    it says DELL inc, 1.2.5, 2/20/2020; ok.

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  5. DaveM121 891.6K Reputation points Independent Advisor
    2020-11-06T18:07:19+00:00

    Hi Isaac

    I am Dave, an Independent Advisor, I will help you with this . . .

    If you ran the Windows Memory Diagnostics and that produced that result, then most likely your RAM has errors and may need to be replaced, how old roughly is your PC?

    You should download the widely available free utility MemTest86 and run a full 4 pass scan with that to definitively test your RAM for errors . . .

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