Delete account from authenticator

Question

I need to delete an account from authenticator app. I have searched online, including youtube. A couple different ways were shown but none of them worked the way they showed or described. How can I delete an account from authenticator?

Answer 1

Hi DKA373,

Greetings from the Microsoft Community Forum! Please accept our warmest regards and sincerest hope that all is well.

We understand you'd like to remove an account from the Microsoft Authenticator app.

In order to assist you better, I need to ask:

1. Have you tried the steps from our Common problems with the Microsoft Authenticator app article? See photo below.

2. If you did attempt the steps above did you get an error message when trying to remove?

Thanks again for choosing Microsoft! We’re here when you need us.

Respectfully,

Glenn Rue

Consumer M365 Forum Moderator

Microsoft Community

Answer 2

When I tap the tile for the account I want to delete the tile goes gray for a fraction of a second, then white again. If I hold my finger on the tile it just copies the code to the clipboard. Nothing opens up.

Answer 3

When I tap the tile for the account I want to delete the tile goes gray for a fraction of a second, then white again. If I hold my finger on the tile it just copies the code to the clipboard. Nothing opens up.

Hi DKA373,

The next step at this point is to uninstall the Microsoft Authenticator app.

But before you do that log in first to the Microsoft Account you want to remove from the app using a web browser and remove the authenticator app from the security information page as described in our Set up the Microsoft Authenticator app as your verification method guide. See photo below for more details.

Once done with the steps above, try to remove the account from the Microsoft Authenticator app again. If that does not work go ahead and uninstall the authenticator app in your mobile device and reinstall afterwards.

Kind regards,

Glenn

Answer 4

Hi DKA373,

We’ve already responded to your query. However we have not heard a reply from you in the last few days confirming if any of our suggestions have been helpful or not.

At any rate, please post on the same thread if you need further help.

Respectfully,

Glenn

Answer 5

Two of the accounts I want to remove were from failed attempts to set up something. On the 3rd attempt I was successful in setting it up. A third one is for something that was discontinued. There is nothing to sign into to eliminate those 2FAs from.