Sysinternals
Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.
1,306 questions
1 answer
I have encountered a bit locker problem. I'm prompted to do a BitLocker Recovery from a blue screen.
I have encountered a bit locker problem. I'm prompted to do a BitLocker Recover from a blue screen where I can't enter any data.
Sysinternals
asked 2025-12-21T19:31:49.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 71%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Manon Johnson
0
Reputation points
answered 2025-12-21T19:31:57.3566667+00:00
Q&A Assist
2 answers
Please help me merge my two Microsoft learn account
Hi, I have two Microsoft learn account. The one was with the phone number, which is no more in use, However, I have gained one Azure Certification (DP-900) with old account. Another account is under outlook email (PII Removed). I need the current one…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
48,480 questions
asked 2025-12-21T08:04:13.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 56.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK1%3C/text%3E%3C/svg%3E)
krishiv$1221
0
Reputation points
commented 2025-12-21T19:31:39.38+00:00
Emmanuel Santana
34,210
Reputation points
Independent Advisor
2 answers
Windows Recovery options missing, BitLocker enabled, system won’t boot.
My Windows bootloader and WinRE are corrupted. Advanced recovery options are missing. BitLocker is enabled and I have the recovery key. I need instructions to recover or reinstall Windows without data loss.
Windows for home | Windows 11 | Performance and system failures
30,053 questions
asked 2025-12-21T18:06:47.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 31%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ashish Biswas
0
Reputation points
answered 2025-12-21T19:31:26.0966667+00:00
Marcelo Mendoza
7,265
Reputation points
Independent Advisor
4 answers
Windows Media Player won't connect to online database to fill in cd data
I've used Windows Media Player Legacy for years to rip cds. Suddenly today it tells me it "Can't download media information for this cd" (for any cd I insert.). It worked fine 2 days ago. I don't know of any updates or changes to my system…
Windows for home | Windows 11 | Internet and connectivity
4,905 questions
asked 2025-12-15T22:32:09.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 6%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Fred Marshall
65
Reputation points
commented 2025-12-21T19:30:12.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 0%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Brad Osley
25
Reputation points
1 answer
My Personal vault will not update
My personal vault has devolved to an older version and although I updated in October 2025 it now reads February 2024. I need it updating as I have an important document and presently it has lost my data
Microsoft 365 and Office | OneDrive | Other | Other
Microsoft 365 and Office | OneDrive | Other | Other
A Microsoft file hosting and synchronization service.
432 questions
asked 2025-12-21T14:05:52.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 82%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tim Wray
0
Reputation points
answered 2025-12-21T19:29:29.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
13,830
Reputation points
Independent Advisor
1 answer
Microsoft Designer only loads Photo Editor — multi‑page tools missing across all templates
Microsoft Designer only loads Photo Editor — multi‑page tools missing across all templates Hi, I’m experiencing a persistent issue where Microsoft Designer never loads the multi‑page editor, no matter which template I choose. Designer always opens the…
Microsoft 365 and Office | Project | For home | Windows
Microsoft 365 and Office | Project | For home | Windows
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
116 questions
asked 2025-12-21T19:28:41.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ray Riva
0
Reputation points
answered 2025-12-21T19:28:55.8466667+00:00
Q&A Assist
3 answers
One of the answers was accepted by the question author.
How do I find my OneDrive Personal CID?
I am unable to locate my OneDrive Personal CID. When I login from web browsers (i.e. Edge, Chrome), it does not show a cid as instructions from various resources state. It only shows "?view=1"
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
14,375 questions
asked 2025-07-31T15:43:00.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jason Clarke
35
Reputation points
commented 2025-12-21T19:28:08.44+00:00
Joseph Bolin
0
Reputation points
2 answers
How the hell do I redeem my pints for a gift card if you microsoft rewards need to verify my phone number?
I want to redeem a gift card on microsoft rewards but when I try to do that it wants to verify my identity via an SMS through my phone. I live in Armenia, when I try to add my phone number to my account it says "We don't support that country code.…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
6,396 questions
asked 2025-12-21T18:53:01.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 85%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JustSLASH •
0
Reputation points
answered 2025-12-21T19:27:11.5566667+00:00
John Jefferson Doyon
49,235
Reputation points
Independent Advisor
1 answer
why does a root device show on my wifi list
why is a root device showing up on my wifi conections list?
Windows for home | Windows 11 | Internet and connectivity
4,905 questions
asked 2025-12-21T19:23:57.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sharon Michlitsch
0
Reputation points
answered 2025-12-21T19:24:50.9033333+00:00
Q&A Assist
5 answers
Onedrive will not run, I have completed all available troubleshooting
Onedrive is installed on my machine but will not run. I have completed all available troubleshooting like reinstalling, reset, etc. and cannot relink because it will not run.
Windows for home | Windows 11 | Apps
1,414 questions
asked 2025-12-21T11:57:50+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 80%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Tony Peila
0
Reputation points
answered 2025-12-21T19:24:45.6466667+00:00
John Jefferson Doyon
49,235
Reputation points
Independent Advisor
0 answers
PowerPoint Presentation Repair and Recovery
I was preparing a presentation and when I attempted to remove background from a photo using the tool in PowerPoint, my laptop froze, restarted and now will not open the presentation stating the file can not be repaired. When I try all the available in…
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
13,892 questions
asked 2025-12-21T19:23:08.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 22%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Edward Fairchild
0
Reputation points
answered 2025-12-21T19:24:16.4866667+00:00
Q&A Assist
3 answers
sandbox:/mnt/data/inklinometre_raporu.docx
bunu yapay zeka ayarladı ve beni buraya gönderdi bana yardımcı olurmusun
Outlook | Web | Outlook.com | Email
6,226 questions
asked 2025-12-09T13:15:42.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 91%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
ahmet eren camcı
5
Reputation points
answered 2025-12-21T19:22:58.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 31%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
DİLAN DOĞAN
0
Reputation points
3 answers
microsft word formatting SPACING ISSUE
Hi, I have a question about microsft word formatting. The issue is, i get a document to format properly from student. Some documents have a prblem regarding spacing. I give example. the spacing is 1.5 (before 0pt, after 0pt). But there are…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
61,039 questions
asked 2025-12-20T18:23:23.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nur Aisyah Azmi
0
Reputation points
edited an answer 2025-12-21T19:20:58.46+00:00
Stefan Blom
324.9K
Reputation points MVP
Volunteer Moderator
0 answers
Junk email is kicking back as undeliverable after i move it from regular mail
When i move an email to junk folder. The email says UNDELIVERABLE to following email address that is not mine. I tried blocking that email address but this is still happening
Outlook | Windows | New Outlook for Windows | For home
9,820 questions
asked 2025-12-21T19:19:45.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 76%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jg13
0
Reputation points
answered 2025-12-21T19:20:54.0233333+00:00
Q&A Assist
1 answer
I can't connect to my bluetooth headphone JBL T510BT to my laptop, it doesn't even appear on the list
I can't connect my JBL T510BT bluetooth headphones to my laptop, it doesn't even appear on the bluetooth devices list and it has been like that for months i don't think my headphones are the problem because i didnt experience this with any other devices…
Windows for home | Windows 11 | Settings
8,911 questions
asked 2025-12-21T18:11:40.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 44%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZT%3C/text%3E%3C/svg%3E)
zehra tiken
0
Reputation points
answered 2025-12-21T19:20:32.55+00:00
Harold Milan
13,830
Reputation points
Independent Advisor
1 answer
how can i contact MS support?
I have an important update to support issue 7084833408; but I cannot contact MS support.
Windows for home | Windows 11 | Install and upgrade
8,366 questions
asked 2025-08-22T11:07:25.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 86%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vagn Knudsen
0
Reputation points
commented 2025-12-21T19:17:29.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 65%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECX%3C/text%3E%3C/svg%3E)
Christian X MINERVE
0
Reputation points
0 answers
What's the best way to port Publisher files to another product for reuse of designs and layouts?
What's the best way to port Publisher files to another product for reuse of designs and layouts?
Microsoft 365 and Office | Publisher | For home
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
910 questions
asked 2025-12-21T19:17:18.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 69%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mary Galligan
0
Reputation points
asked 2025-12-21T19:17:18.0066667+00:00
Mary Galligan
0
Reputation points
1 answer
Windows 11 Pro license was deactivated after the underlying virtual machine was upgraded
I've been running Windows 11 Pro under VMware Fusion for over a year. After upgrading to the next version of Fusion, the hardware signature of the underlying virtual machine was changed to the extent the Windows license key was invalidated. I've tried…
Windows for home | Windows 11 | Licensing and activation
4,049 questions
asked 2025-12-21T19:16:06.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Todd Anderson
0
Reputation points
answered 2025-12-21T19:16:15.8733333+00:00
Q&A Assist
1 answer
MFA blocked – Error 399287 – SMS authentication conflict – request for authentication methods reset
Hello, I am contacting you regarding a Microsoft account that is currently blocked in a Multi-Factor Authentication (MFA) enrollment loop. Please note that the account I am using to send this message is NOT the account affected by the issue. I am unable…
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,096 questions
asked 2025-12-21T19:12:47.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Primaelle Vertenoeil
0
Reputation points
commented 2025-12-21T19:15:13.7866667+00:00
Primaelle Vertenoeil
0
Reputation points
2 answers
Lot of BSOD.
<Mod remove external file> .
Windows for home | Windows 11 | Performance and system failures
30,053 questions
asked 2025-12-21T18:30:25.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 97%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Steven Lapointe
0
Reputation points
answered 2025-12-21T19:15:09.5733333+00:00
John Oliver
7,275
Reputation points
Independent Advisor