Folders of Class Notebook don't open from Microsoft Teams

Question

Hello,

When I have started Teams, I open the Class Notebook using the Teams menu bar.

The strange thing is that when I click on the Content Library or Collaboration Space sections, nothing happens.

The sections do not open. When I open the Notebook via Office 365, these sections do work.

How can I get the sections working from Teams? Incidentally, we have created several teams whose Notebooks work properly.

By coincidence I discovered that when you create an extra folder in the Notebook, the folders can be opened.(See screenshots)

In my opinion, that is not the intention but perhaps a temporary solution.

Can someone explain why this problem is caused?

What is the best way to work with Teams and Class Notebook? Via the cloud or using the apps on your computer?

Answer 1

Hello Paul Hulsbosch,

For following up this thread, if you have any feedback, please do not hesitate to drop a note here and let me know.

Best Regards,

Anna

Dear Anna,

After several attempts I managed to create log fileS of the problems in Microsoft Teams and Notebook.

The files are stored in Notepad.

But how can I upload it?

Sincerely,

Paul Hulsbosch

Answer 2

Hello Paul,

You can upload the file via “Upload file” link in your Private Message view, please click this link to access Private Message view: https://answers.microsoft.com/en-us/privatemessage/inbox .

 

Or save file in OneDrive and share link with me in Private Message if there’s no upload file link.

Thanks,

Anna

Answer 3

Hello Paul,

Thank you for your logs. I’m trying to further consult this issue. I’ll post back to update the thread as soon as possible.

Best Regards,

Anna

Answer 4

Hello Paul Hulsbosch,

Thank you for posting back. But we don’t have access to customer’s data and by policy will never be allowed to do it. Currently I can collect log file, then check it on my side and may be it need further consulting according to the issue complexity.

The log file are often saved in:

• Windows: %userprofile%\Downloads
• Mac OSX: Downloads
• Browser: You will be prompted to save the debug log to default save location

When I collect log for Teams Web App, there would be an notification as below, and then files would be downloaded:

You may refer to this article to collect log: https://docs.microsoft.com/en-us/microsoftteams/log-files#debug-logs

According to this issue, I recommend you to try to collect log again. You may change a different browser to see if you can collect it. Since every member are having this issue, you may contact one impacted user and let him help collecting log. Besides, update all browsers, if there’s any plug-in, temporarily disable it.

In fact, you can use browser developer tool: after login Teams and navigate to that team-> before trying to open one section in Teams, open developer tool of a browser (like Chrome)and select Network tab-> then click one section in Teams to open section-> check if there’s related requests as well as other traffics generated in Network tab:

 

 

If you still can’t collect related log, please feel free to contact me, I will try my best to find another way.

Best Regards,

Anna

Answer 5

Hello Paul Hulsbosch,

For following up this thread, if you have any feedback, please do not hesitate to drop a note here and let me know.

Best Regards,

Anna