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Folders of Class Notebook don't open from Microsoft Teams

Anonymous
2019-10-16T12:45:32+00:00

Hello,

When I have started Teams, I open the Class Notebook using the Teams menu bar.

The strange thing is that when I click on the Content Library or Collaboration Space sections, nothing happens.

The sections do not open. When I open the Notebook via Office 365, these sections do work.

How can I get the sections working from Teams? Incidentally, we have created several teams whose Notebooks work properly.

By coincidence I discovered that when you create an extra folder in the Notebook, the folders can be opened.(See screenshots)

In my opinion, that is not the intention but perhaps a temporary solution.

Can someone explain why this problem is caused?

What is the best way to work with Teams and Class Notebook? Via the cloud or using the apps on your computer?

Microsoft Teams | Microsoft Teams for education | Class Notebook | Other

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  1. Anonymous
    2019-11-01T20:11:27+00:00

    Hello Paul,

    Sorry for keep you waiting so long. May I confirm with you whether this’s class note created in OneNote Class Notebook and then being connected to Teams? If so, you may try to re-connect it. If this way doesn’t work either, or this class note is the default tab and was initiated in Teams, we tried to analyze the logs but couldn’t find related cause, as subsequent troubleshooting requires network debug log, we will send you a PM (private message) to summarize your issue and all the troubleshooting we have done according to our new policy. 

    Best Regards,

    Anna

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