Lost digital office 2016 pro license when computer crashed.

Jchenn 16 Reputation points
2021-07-03T20:07:07.123+00:00

Before my computer crashed, I managed to retrieve some data. My Microsoft office 2016 pro showed as a digital license so I figured I was good. I had acquired it through the HUP program at work. After I reinstalled windows 10 on new hardware, I was unable to get it to recognize my digital license. I used the utility to send the key to my work email but it didnt send. Is there any way to get my license back? I’ve tried every self help method MS has posted and nothing works.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426.3K Reputation points MVP
    2021-07-03T21:54:44.63+00:00

    Might try signing on to office.com or the microsoft store.
    https://support.microsoft.com/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Dave Patrick 426.3K Reputation points MVP
    2021-07-04T14:46:32.573+00:00

    You can follow along here.
    https://support.microsoft.com/en-us/office/install-or-reinstall-office-through-microsoft-hup-d99c6e4a-6756-4ece-99a0-b1df654ec7d3

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  3. Dave Patrick 426.3K Reputation points MVP
    2021-07-04T17:48:08.823+00:00

    More here.
    https://support.microsoft.com/en-us/office/get-help-installing-office-through-microsoft-hup-f682c420-ed43-42d9-96e4-235dd7708848?ui=en-US&rs=en-US&ad=US

    or also try the Get Support link and live chat.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  4. Jchenn 16 Reputation points
    2021-07-06T18:58:00.877+00:00

    Hey Hsairi ... probably should have started with YouTube. I still ended up at a dead end but it was certainly easier to understand the how-to part with the videos. Bottom line is that Microsoft doesn't recognize my HUP license.

    1 person found this answer helpful.

  5. Jchenn 16 Reputation points
    2021-07-06T19:29:38.043+00:00

    Home Use Program. Basically, some corporations, like the one I work for, have agreements with Microsoft to let their employees buy Microsoft products at a discounted price. The price I got was fantastic for MS Office Pro 2016. But it was a download license and they seem to have lost track of it. At any rate, I've lost so much time on this at this point that I'm pretty much giving up.

    1 person found this answer helpful.
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