windows update (KB5004237) failing to install

armin babakhanlou 76

I have tried downloading the update many times after I install the update and restart my pc after it passes 97% and moves to 98% I face an error saying "We Couldn’t Complete The Updates Undoing Changes" and after it's done restarting my pc I face the error " 0x800f0922 " its also saying " Your device is missing important security and quality fixes.".

Reza-Ameri 16,851 Reputation points

2021-07-17T15:57:54.433+00:00

Are you facing this problem with other updates?
Arun Raj 21 Reputation points

2021-07-17T16:09:12.147+00:00

I am also facing the same error. Pl find the screenshot.
Mister Crowley 11 Reputation points

2021-07-17T22:18:25.433+00:00

This is what I have... Thing keeps failing to install the update.
Can't install it, can't stop it. Stupid Update Medic service... Re-enables things...
Aan Patel 6 Reputation points

2021-07-18T13:39:03.237+00:00

I am facing the same issue. Dell Latitude 5300 (NOT 5300 2-in-1)
Benjamin Nunn 36 Reputation points

2021-07-18T14:11:04.7+00:00

Same issue here.

KB5004237 and the earlier KB5004476 both repeatedly try to install, then fail at about 98% and roll back the changes.

It's very annoying and I'm starting to get worried that I won't be able to upgrade this machine to Windows 11 when the time comes.
John Tran 16 Reputation points

2021-07-19T15:16:52.183+00:00

Same issue with KB5004237 and with KB5004945 previously, both with error 0x800f0922. Tried all the fixes and workarounds with no success. It's worisome having to pause all of these critical updates...
Sable 1 Reputation point

2021-07-20T04:16:30.707+00:00

I'd like to add and say that I am also having this issue. As of today, I have spent several hours trying to get the update to roll through. I am always left with the same issue addressed above. Weirdly the same with it just barely passing 97% before deciding to not complete and undo the changes. I am glad to hear that this issue has also popped up for others but concerned that there isn't quite an answer out there yet.
J A 1 Reputation point

2021-07-21T02:06:42.577+00:00

Same issue here KB5004237 won't install. On a new Lenovo Legion 7 laptop. Quite frustrating.
Mic Watson 1 Reputation point

2021-07-23T05:13:32.927+00:00

Hi John I have exactly the same problem with the 2 updates that you are having problems with installing, KB5004237 and with KB5004945 , Microsoft tech support is useless and is all just online, I called my HP tech support and they couldn't work it out either. Microsoft needs to rectify these issues asap, Let me know if you find a solution that we don't have to be a computer technician to work out Thanks
Richard de Jong 1 Reputation point

2021-07-23T12:16:12.747+00:00

I got the update installed after disabling bitlocker, rebooted the computer and tried it again.
John Tran 16 Reputation points

2021-07-23T14:29:33.337+00:00

We are at MS' mercy on this. As noted in other replies, you should use the Feedback Hub and search for the two KBs in question and upvote the ones you find. Once it reaches some magical threshold, MS may deign to act on it. Otherwise if they feel this is a niche problem, we'll be postponing updates for some time until they get around to fixing.
Andrew Eckrich 16 Reputation points

2021-07-25T04:25:04.127+00:00

1st go to windows update catalog,download/save as,save to a folder.Once thru,R.click on cmd,,run as Administrator,in cmd type: services.msc in msc,scroll to Windows installer,double click,set to Auto start,start service,exit scroll to windows module,do same,exit msc,exit cmd,R.click on the download,run as administrator.If it fails,open control panel,administrator tools,event viewer,windows logs,expand,locate the date/time of the failure/properties/see what the os says../
John Tran 16 Reputation points

2021-07-26T12:37:30.527+00:00

Bitlocker has been disabled from the get-go when I first installed Win10. And confirmed still disabled when applying the updates. Good that it worked for you but Bitlocker is not the cause of why the updates failed for me.
John Tran 16 Reputation points

2021-07-26T13:11:39.393+00:00

The logs showed no errors, only Info messages. MSInstaller executed without issue. A reboot and then more MSInstaller, guessing that would be the rollback and then another reboot before standard Windows startup.
ahathaway 1 Reputation point

2021-07-28T18:05:57.147+00:00

II am having the same issues as everyone else, on a one year old Dell Inspiron 14 5000 2 in 1.
mcbarre 1 Reputation point

2021-07-29T16:21:23.53+00:00

Same issue here!
Laura Miller 1 Reputation point

2021-08-07T21:19:57.177+00:00

My computer has been trying to install this update since July 21 and I am REALLY tired of an every morning reboot
boomer blackman 1 Reputation point

2021-08-10T13:57:21.63+00:00

Having same problem as everyone else except my error code is 0x80070017. Tries everyday since July to down load. Need a fix that is simple - not a computer person

41 answers

Benjamin Nunn 36 Reputation points

2021-10-13T03:09:41.03+00:00

UPDATE:

I have found a way to update to Windows 11, without having to do a clean install. Largely trial and error, but I progressively uninstalled all Windows 10 quality updates, cumulative updates and preview updates until I was back to 'raw' Windows 10 version 21H1.

At least once I needed to force a hard restart without shutting down properly, so it wouldn't start checking for updates and going into the install-fail-install-fail cycle again.

Once the last few months of Windows 10 updates were gone, I was then able to install Windows11 by mounting the ISO. I chose NOT to check for updates during the install process, and instead updated it later.

Fingers crossed, but Windows 11 now appears to be updating normally and successfully with no issues!!!

I wasn't planning on moving to 11 this early on, but given the problems I was having with 10 that showed no sign of being fixed, it's the best option.
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John Tran 16 Reputation points

2021-10-13T13:17:33.63+00:00

It does add credence that there was a critical update but MS failed to inform the user that it was missed. I applaud your patience as in my books doing a fresh install would have been a tad less painful. :)

Currently I am holding off on Windows 11 until they release a patch (I have an AMD multi-core processor, etc). But having an updateable Windows 10 is a win anyways, even if I have to piece by piece install everything else.

I did give Window 11 a go, but in the install, I was getting the error that my PC could not be determined if it was compatible and rolled back, despite the initial link was offered because my PC was compatible. Once I did a fresh install of Windows 10, I could successfully update to Windows 11. Unfortunately I had to roll back to Windows 10 because of the CPU and Network bugs, So apparently that missing critical update is also necessary for Window 11? Scary.

Personally, MS should report what update is missing that is causing the rollback. That I think would give people something to work with.

Mic Watson 1 Reputation point

2021-10-18T01:46:43.84+00:00

Lets hope then that the feature update for windows 10 due out towards the end of the year may just rectify all the updates that won't install starting with KB 5004237, I really dont want to do a fresh install for this stupid problem as it is a clearly a Microsoft problem. My computer tech company that does work for me looked at mine and said there maybe a problem with my windows 10 OS which I dispute as my machine was working really well until KB 5004237 and the Fact that countless users around the world are having the exact same problem

John Tran 16 Reputation points

2021-10-18T12:11:31.357+00:00

It is my belief that it is not the particular KB that failed to install but something is required to be there on reboot that should have been installed. There were a lot of KBs that are in this boat aside from 5004237. For me it started earlier but for others, it happened earlier still. Evidently it is not necessarily a part of a working Windows 10 or it may be even already redundantly covered. In essence, so your Windows 10 could continue to work. Your tech people is correct though there is an issue with your Windows 10 install.

You my not opt to do a fresh install but you could try what Benjamin Nunn did. Go through your list of installed updates and start rolling back to 21H1 or even 20H1 base install by uninstalled all of those updates. Then let the updates happen. Somewhere in the update chain something got missed and is needed and perhaps this will fix it. Better than a fresh install but definitely not lacking in being a nuisance factor.

With Windows 11 being Microsoft's focus, I doubt they will ever fix this, considering how long it's been going on. Unless it keeps people from updating to Windows 11.

Mic Watson 1 Reputation point

2021-10-19T02:06:13.373+00:00

I'm really not sue how I'm going to go about fixing the problem now John, I've got enough work on without trying to do the technical fixes that should be handled by Microsoft, they should supply some sort of patch or fix without doing all the roll backs you suggest here, I can't afford the downtime with my machine to do it either, I may talk to my tech people about doing a fresh windows 10 install without losing all the installed programs ?

John Tran 16 Reputation points

2021-10-19T12:46:07.123+00:00

Rolling back was what Benjamin Nunn tried and it seemed to work for him. But that approach was not for me, all those reboots etc and how far back should I go if basic 21H1 is not enough? So I bit the bullet and did a fresh install.

You may be able to save your apps and data, but when I tried, that option was not presented to me. You may have better luck? In any case, I would have your IT do backup for you before, including saving the Windows hives/registry in case things go south on you.
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windows update (KB5004237) failing to install

41 answers