Invalid Pointer Array

Question

I am using PowerPivot for Excel 2013 on Windows 7. 

Following the Windows updates on April 10th I am now seeing an error...

"We could not get data from the Data Model. Here is the error message we got: Invalid pointer array"

There is a posting about a hotfix from when this happened in December last year (http://support.microsoft.com/kb/2837666) but I cannot see if this will work on the latest incarnation of this problem.

I have found a blog that suggests uninstalling what the author identifies as the offending update (KB2752087) but this has not worked for me, and out update policy is managed centrally so I would need to have someone from IT support log in as a local admin every morning to remove it again.

has anyone successfully applied the hotfix or have any other advice on resolving this issue?

Thanks in advance

Answer 1

John ST, I figured out my problem with the hotfix install.  Apparently, even though I have a 64-bit system, my company has 32-bit Office installed.  So I needed to select the 32-bit hotfix (x86, I think) instead of the 64-bit (x64) option.  I continued to have Power View problems ("exception from HRESULT: 0x800401A8"), but just this morning, it looks like it might have disappeared.

Answer 2

Thanks all for your input, 

we have successfully applied the hotfix to the office computers today, though my home PC with a very similar setup is refusing to install saying that there are no products applicable the same as spowell06.

Answer 3

it happened here after updates that were applied on April 10th

Answer 4

Thank you P3DR0 CRUX! I installed the hotfix from December but was curious which recent update was causing the problem.

Answer 5

Removed all the Excel KB2752087 from updates, it worked.