Invalid Pointer Array

Question

I am using PowerPivot for Excel 2013 on Windows 7. 

Following the Windows updates on April 10th I am now seeing an error...

"We could not get data from the Data Model. Here is the error message we got: Invalid pointer array"

There is a posting about a hotfix from when this happened in December last year (http://support.microsoft.com/kb/2837666) but I cannot see if this will work on the latest incarnation of this problem.

I have found a blog that suggests uninstalling what the author identifies as the offending update (KB2752087) but this has not worked for me, and out update policy is managed centrally so I would need to have someone from IT support log in as a local admin every morning to remove it again.

has anyone successfully applied the hotfix or have any other advice on resolving this issue?

Thanks in advance

Answer 1

Actually, the "hint" about th3 32-bit plus removing the patch noted earlier, finally resolved my problem.

Cause I also default to 64-bit solution for our Windows 7; but Office 2013 was installed as 32-bit (x86).

SO, a VERY HELPFUL HINT indeed.

Thanks,

John

Answer 2

Had the same problem, but the hotfix of last year solved the issue for me.

Answer 3

I successfully applied the hotfix and it successfully removed the issue. Good luck!

Answer 4

Thank you John, the hotfix (2837666) solved the issue for me.  Great work.

Answer 5

Bonjour 

voila le lien du correctif :

*** MISE À JOUR: correctif disponible ***

Pour résoudre ce problème, vous pouvez demander un correctif sur le lien ci-dessous.

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2837666&kbln=en-us