Invalid Pointer Array

Question

I am using PowerPivot for Excel 2013 on Windows 7. 

Following the Windows updates on April 10th I am now seeing an error...

"We could not get data from the Data Model. Here is the error message we got: Invalid pointer array"

There is a posting about a hotfix from when this happened in December last year (http://support.microsoft.com/kb/2837666) but I cannot see if this will work on the latest incarnation of this problem.

I have found a blog that suggests uninstalling what the author identifies as the offending update (KB2752087) but this has not worked for me, and out update policy is managed centrally so I would need to have someone from IT support log in as a local admin every morning to remove it again.

has anyone successfully applied the hotfix or have any other advice on resolving this issue?

Thanks in advance

Answer 1

I downloaded the patch from the link in John ST original post and this resolved my problem too as well.

Answer 2

Go into Excel Options, Advanced Tab and uncheck "Prefer the Excel Data Model." Solved the problem for me.

Answer 3

You might have the 32-bit Office installed, aheadsolutions.  Try installing the 32-bit hotfix instead.

Answer 4

This hotfix solved my problem as well.  Thanks!

Answer 5

Hi

Didi you manage to fix it, I got also same 2nd message