Invalid Pointer Array

Question

I am using PowerPivot for Excel 2013 on Windows 7. 

Following the Windows updates on April 10th I am now seeing an error...

"We could not get data from the Data Model. Here is the error message we got: Invalid pointer array"

There is a posting about a hotfix from when this happened in December last year (http://support.microsoft.com/kb/2837666) but I cannot see if this will work on the latest incarnation of this problem.

I have found a blog that suggests uninstalling what the author identifies as the offending update (KB2752087) but this has not worked for me, and out update policy is managed centrally so I would need to have someone from IT support log in as a local admin every morning to remove it again.

has anyone successfully applied the hotfix or have any other advice on resolving this issue?

Thanks in advance

Answer 1

I've had this same problem with Power View ever since I performed a Windows Update two days ago. I tried to install this hotfix (http://support.microsoft.com/kb/2837666), but the program won't let me.  It says "There are no products affected by this package installed on this system." I have Excel 2013 on Windows 7 Professional, Service Pack 1, 64-bit system.

I have the same issue after installing the hotfix. I says "There are no products affected by this package installed on this system." I have also Excel 2013 on Windows 7 Enterprise, Service Pack 1, 64-bit system. However, the Excel is 32bit version. For this reason, I downloaded x86 version, as learned from other posts here, and it work!

Answer 2

I have the same error message after applying the hotfix.

Answer 3

I have a 64-bit system and have MS Office Pro Plus 32-bit. I have tried using the 32-bit version of the hotfix but can't get it to resolve my issue ("invalid pointer array"). Once you download the hotfix, where do you save it?

Answer 4

I've had this same problem with Power View ever since I performed a Windows Update two days ago. I tried to install this hotfix (http://support.microsoft.com/kb/2837666), but the program won't let me.  It says "There are no products affected by this package installed on this system." I have Excel 2013 on Windows 7 Professional, Service Pack 1, 64-bit system.

Try the 32 bit version. Your system may be a 64-bit system, but you might have the 32-bit version of Office.

Answer 5

The 2837666 Hotfix worked for me.