Problems with Workflows

Question

Hi

I have created a vacation request site on my online SharePoint, based on a department a manager is selected to approve the vacation.

my problem is:

Once a task is assigned to a manager I get the below error:

Retrying last request. Next attempt scheduled in less than one minute. Details of last request: HTTP InternalServerError to https://xxxxxxxxx.sharepoint.com/sites/LR/_api/SP.RelatedItemManager.addSingleLink?SourceListName=xxxxxxxxx

[Personal information removed by MSFT]

The request needs to be approved by multiple managers.

the strange thing is:

once the task is assigned to the first manager I get this error in the workflow status, when the manager approves the task nothing happens till after a couple of days, then a task will be assigned to the second manager for approval

I'm a SharePoint  beginner so I don't know what is going on, I contacted support and they told me that since the workflow is created with SharePoint Designer 2013 it is out of their scope and closed my case.

can someone help me with my problems, I'm starting to give up on SharePoint and O365.

Regards,

Answer 1

Hi Jean,

Do you have a chance to provide the all above information, so we can involve the related team to keep assisting you?

Regards,

Sky

Answer 2

Hi,

Regarding your notes.

1-the approval list is simply a way to dynamically choose the 1st and 2nd managers since different employees have different managers, so I created the list and applied the workflow to check who is the 1st and 2nd manager for each user.

once the 1st manager approves the leave request the workflow will check who is the 2nd manager and will assign a task for him.

2- I have customized my forms with infopath, I will try to create a new site with no customization  and apply the workflow and test to see if it helps.

I will get back to you with the rest of the points.

Regards