OneNote doesn't sync, error code 80070005

Question

Up until a few days ago there was no problem with OneNote, but now I cannot sync anything.

When I type a note and exit it, when I come back on it, it has disappeared.

In sync status it says 'You don't have permission to edit this file and the sync has stopped. Contact the owner of the file to request approval and then try again.'

I own all of my note files and have never shared them with anyone else, so I do not see what the problem is.

On another note, the other apps on my Windows Phone are all stopping working. I cannot download any new notes apps, as an error comes up every time I access the store. This has been happening for almost a year now.

Answer 1

Hi everyone,

You may known about this already-- a fix for this issue was released last night on 04/18 for Windows Phone customers. When you open the OneNote app, all your notebooks should be syncing to OneDrive across devices now.

You can track all the latest issue updates by visiting Fixes or workarounds for recent issues in OneNote for Windows.

Thank you for using OneNote!

Best,

Noyonima

Answer 2

hope this gets resolved soon.  thanks.

Answer 3

Hi everyone,

Thank you for bringing this to our attention.  The OneNote team is aware and actively investigating the sync error code 80070005 following last week's OneDrive update.

Please note that your personal Office documents, the ones created with your Microsoft account, are impacted and won't sync at this time. Work and school documents are not impacted by this outage and should syncing correctly.

We will alert you once we know of a workaround or a fix. Thank you for your patience.

Noyonima

Dear Noyonima

Any update on the resolution, please? Will it help if I Reset Office on my Nokia Lumia smartphone?

Appreciate your advice with thanks!

Jenn

Answer 4

Hi everyone,

Thank you for bringing this to our attention.  The OneNote team is aware and actively investigating the sync error code 80070005 following last week's OneDrive update.

Please note that your personal Office documents, the ones created with your Microsoft account, are impacted and won't sync at this time. Work and school documents are not impacted by this outage and should syncing correctly.

We will alert you once we know of a workaround or a fix. Thank you for your patience.

Noyonima

Dear Noyonima

Any update on the resolution, please? Will it help if I Reset Office on my Nokia Lumia smartphone?

Appreciate your advice with thanks!

Jenn

Resetting Office didn't resolve the sync issue for me, but simply removed all my old docs from view. Grrr.

Answer 5

This is fixed now: https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-OneNote-for-Windows-3fe5b6e1-6304-4317-a87e-2afe139935d9?ui=en-US&rs=en-US&ad=US&fromAR=1