This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 16%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
hi,
recently I've been having loads of rds disconnections on different servers (but not all) where all the users are disconnected and unable to login, when trying to login via console or mstsc /admin they fail as well (console just refreshes and removed the password from the field over and over) the only thing within the logs I can seem to find is a load (sometimes around 100) ESENT errors with different error numbers 482 is a usual one and the errors seem to say webcachetiles and insufficient resources. kind of run out of ideas with this... anything to do with AV or MRT?
any thoughts/help?
HI
1.Could you please refer below document and find disconnect reason code or other related logS then share them in here?
Windows RDP-Related Event Logs: Identification, Tracking, and Investigation
https://ponderthebits.com/2018/02/windows-rdp-related-event-logs-identification-tracking-and-investigation/
Remote Desktop Client Troubleshooting: Disconnect Codes and Reasons
https://social.technet.microsoft.com/wiki/contents/articles/37870.remote-desktop-client-troubleshooting-disconnect-codes-and-reasons.aspx
2.Can we remote access the issue server 2016 by using local administrator account?
3.What's difference between both normal RD session host server and issue RD session host server?
(1)We can enter below powershell command on both normal server and issue server then check if there is any difference about windows update patch.
get-hotfix
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 41%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Hi everyone.
We also have disconnects on multiple machines with the esent errors. Needing restart to be able to work again. Starting as stated begin july 2021 .
Tried running without antivirus / dsim /restorehealth etc.. nothing helps to stop/prevent it from happening.
If anyone has a solution to this, please also inform us.
Peter Flion
System Engineer
<Removed for Privacy>
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Hello,
Same issue, we are also in Belgium.
No solution. We opened a case beginning of July at Microsoft support, no solution.
We have the issue on vmware and hyper-v VM.
All those servers are using RDS services. OS are 2016 and 2019 Std.
We have decided to stop updating our customer's servers.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Anyone had any luck with Microsoft yet?
We unfortunately haven't - nearly 2 months this has been ongoing for, our end users are getting super frustrated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 69%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
II changed the size of the VM, from a D16s v3 to 2x D8s v3 and this appears to have solved my issue on one of my collections. I've now made changed to another RDS collection from D16s v3 to a D32s v3. The correlation here being a D16s. Now, my question is, how may on this thread have their VM's running on a D16s v3?
That is really bad news.
We were hoping the new version would resolve the problem.
This problem started in july 2021 ... crazy we haven't updated office no more since that date.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 0%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Are you guys still having the same problem? We still do have it at a customer's on premise Hyper-V VDI environment. After downgrading office to 16.0.14026.20308 the random disconnections went away.
Did some of you already tested it with newer Office releases?
Hi, not with the 365 version.
But we still have some OS freeze with 2021 LTSC on server 2019.
So, just not updating Office...
We tested it some weeks ago with the current 365 office build, because of some Outlook profile issues with the 16.0.14026.20308 version.
But after updating Office on the VDI's the disconnections came back. So we are back on 16.0.14026.20308.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 39%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
I had been experiencing exactly these issues of random disconnections of the session host servers. My client set up was brand new in September 2021, so I wasn't sure whether the issues were related to the configuration or resource levels on each session host server. After tweaking memory, disk and CPU seetings the errors reduced but would still occur. After seeing the flood of ESENT errors I found this post which desribes the exact symptons experienced. My set up is Server 2019 VDI with the latest Office Pro Plus installed on 3 Session Host servers. I have down downgraded the Office version to 16.0.14026.20308. So lets hope that resolves the issue.
Hello,
The issue is back on version Office Standard LTSC 2021 (SPLA) 16.0.14332.20324.
And still on the latest: July 12, 2022 Version 2108 (Build 14332.20345) (https://learn.microsoft.com/en-us/officeupdates/update-history-office-2021)
We plan to downgrade Office to 2019 for this customer.
Do you also have issues on the version 2021 ?
Regards,
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 79%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Hello,
I recently mount an RDS 2022 farm with Office 2021 standard LTSC version 16.0.14332.20461 and am having the same issues as described. Does anyone have a permanent solution ? Is there a reliable office version since 16.0.14332.20303 ?
Thank you for your help
Hello,
We still have the ESENT issue without solution.
When the issue occur, we restart the server or switch to Office 365 Apps (Business Premium or Apps for enterprise).
Good luck !