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hi,
recently I've been having loads of rds disconnections on different servers (but not all) where all the users are disconnected and unable to login, when trying to login via console or mstsc /admin they fail as well (console just refreshes and removed the password from the field over and over) the only thing within the logs I can seem to find is a load (sometimes around 100) ESENT errors with different error numbers 482 is a usual one and the errors seem to say webcachetiles and insufficient resources. kind of run out of ideas with this... anything to do with AV or MRT?
any thoughts/help?
HI
1.Could you please refer below document and find disconnect reason code or other related logS then share them in here?
Windows RDP-Related Event Logs: Identification, Tracking, and Investigation
https://ponderthebits.com/2018/02/windows-rdp-related-event-logs-identification-tracking-and-investigation/
Remote Desktop Client Troubleshooting: Disconnect Codes and Reasons
https://social.technet.microsoft.com/wiki/contents/articles/37870.remote-desktop-client-troubleshooting-disconnect-codes-and-reasons.aspx
2.Can we remote access the issue server 2016 by using local administrator account?
3.What's difference between both normal RD session host server and issue RD session host server?
(1)We can enter below powershell command on both normal server and issue server then check if there is any difference about windows update patch.
get-hotfix
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Hi everyone.
We also have disconnects on multiple machines with the esent errors. Needing restart to be able to work again. Starting as stated begin july 2021 .
Tried running without antivirus / dsim /restorehealth etc.. nothing helps to stop/prevent it from happening.
If anyone has a solution to this, please also inform us.
Peter Flion
System Engineer
<Removed for Privacy>
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Hello,
Same issue, we are also in Belgium.
No solution. We opened a case beginning of July at Microsoft support, no solution.
We have the issue on vmware and hyper-v VM.
All those servers are using RDS services. OS are 2016 and 2019 Std.
We have decided to stop updating our customer's servers.
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Anyone had any luck with Microsoft yet?
We unfortunately haven't - nearly 2 months this has been ongoing for, our end users are getting super frustrated.
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II changed the size of the VM, from a D16s v3 to 2x D8s v3 and this appears to have solved my issue on one of my collections. I've now made changed to another RDS collection from D16s v3 to a D32s v3. The correlation here being a D16s. Now, my question is, how may on this thread have their VM's running on a D16s v3?
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Hi,
We have similar issues on RDS 2019 farm with Office 2021 standard LTSC version 16.0.14332.20565.
Which Office 2021 version is known to work without RDS issues or is only Office 2019 suitable (and which version exactly)?
Just to inform: after removing Office 2021 Standard LTSC 64bit and installing the Office 2021 Standard LTSC 2021 32 bit version the RDS issues are gone. The RDS environment is already working fine for 3 weeks now. So this seems to be solving the issue
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Is anyone using fslogix in this thread?
I started seeing this after upgrading to version 2.9.8784.63912
I'm running a Vmware Horizion RDS farm and users are see explorer.exe errors "the instruction at 0x0007ffdf30ed654 referenced memory at 0x0000000053B0000. the required data was not placd in memory because of an I/O error status of 0xc000026e." In event viewer I am seeing ESENT event IDs 482 104 416 492 as well. "taskhostw (161604) WebCacheLocal: An attempt to write to the file "C:\Users\GreenLake07\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.jfm" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes failed after 0.000 seconds with system error 21 (0x00000015): "The device is not ready. ". The write operation will fail with error -1022 (0xfffffc02). If this error persists then the file may be damaged and may need to be restored from a previous backup."
like everyone else this appears to be happening randomly to random users. I have been deleting the users profiles and letting fslogix just rebuild a new fresh profile to fix this. Were not running O365 like some have reported downgrading that fixing.
It would be nice to get some details as to what these errors actually mean and what is using this ESENT service.
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Yes, we are seeing the exact same on our RDS platform. Almost a weekly occurrence that an RDS server will crash with loads of the above errors - also using FSLogix.