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Excel new Data Types not showing

Anonymous
2018-12-31T07:19:10+00:00

Hi All,

Hopefully, I will get some help. After numerous attempts at contacting Office 365 pro team, raising help desk etc... I still did not get any answer to my problem and keep on being redirected to other services who act like they're playing hot potato game with me.

I have an Office 365 Proplus license. I'm on the monthly targeted channel. I updated to the latest version, made sure I was logged in on my pro account.

My version is 1812 (Build 11126.20132). 

I got a notification from Microsoft saying the new data types should be available on my version. However it's nowhere to be found. (https://excel.uservoice.com/forums/304921-excel-for-windows-desktop-application/suggestions/32223604-pull-current-stock-prices-and-historical-data-into?tracking\_code=8f4c542ff27c213575a6b3d8f949d5e2)

A few months ago, I logged in from a different country and could use the feature, the moment I got back to Hong Kong it was gone again.

Any idea or contact I can reach out to? This is getting exhausting and I am really disappointed with that level of service considering I'm paying premium price for it.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-01-10T14:43:43+00:00

    Hi Cliff,

    I followed all the steps above. Removed the Office 2016, re-installed it from my office 365 admin account page. I installed the 64bits English US version. Still nothing.

    2 people found this answer helpful.
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  2. Anonymous
    2019-01-14T10:04:06+00:00

    Hi Steven,

    Thanks for your updates.

    I need some time to confirm some information at my side for the issue. I’ll update here as soon as possible.

    Thanks,

    Cliff

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  3. Anonymous
    2019-01-15T06:56:15+00:00

    Hi Steven,

    We need some more time to confirm whether Hong Kong is in the geopolitical locations to use the feature as the feature may be not available for some users in a few geopolitical locations. After confirmation, I’d like to update here immediately.

    Thanks for your patience.

    Cliff

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  4. Anonymous
    2019-01-15T07:14:46+00:00

    Hi Steven,

    We need some more time to confirm whether Hong Kong is in the geopolitical locations to use the feature as the feature may be not available for some users in a few geopolitical locations. After confirmation, I’d like to update here immediately.

    Thanks for your patience.

    Cliff

    that would be my guess. It worked in France but not when I got back from my holidays here.

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  5. Anonymous
    2019-01-16T05:08:26+00:00

    Hi Steven,

    Thanks for the information.

    When we get the result, I’ll update here in time.

    Thanks,

    Cliff

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