SharePoint upload fails 'error in the application'

Question

Am attempting to upload files to SharePoint of several clients.

Upload begins normally. After 2 - 4 mb of data transferred upload resets to 0 and begins again.

Upload continues normally until half of file is uploaded (eg 21.2mb of 42.4mb file)

Upload stops.

Approx. 5 minutes later error message "error in the application" appears.

Upload stopped.

File is displayed in SharePoint folder, but contains no data.

Answer 1

Hi Jonathan,

To increase the urgency please do not open a new thread but use this one to describe the circumstances.

BR

Answer 2

Dear All,

It seems that you are experiencing the same issue with the same symptoms as the thread owner and the issue persists in your environment. If yes, the issue may be involved with some logs from your side being further investigated by our related team at their side directly, I kindly suggest you contact the administrators in your organizations and let them open a support ticketto our related team as soon as possible so that they can help you further fix the issues at your sides directly.

Sorry for that our category may have limited resources on further investigating the logs from your sides.

I'd like to summarize the issue as follows as well.

Issue Symptom:

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When uploading some files which aren't large to SharePoint Online, uploading action will stop after some time and the error message "error in the application" may appear.

Issue Environment:

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SharePoint Online

Possible Workaround:

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Using the latest version of the OneDrive sync client may work in some users' environments.

Next Step:

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The issue may be involved with some logs from your side being further investigated by our related team at their side directly. Please contact the administrators in your organizations and let them open a support ticketto our related team as soon as possible.

Thanks for your effort and time.

Cliff

Answer 3

I was dealing with the same issue for more than a week. The deck would upload about halfway and then stall. It would then return the "error in application" message. I was using large image files (4mb/each on average) in a slide deck. The deck had grown to 118mb. I had performed multiple image compressions.

Well, I found a solution today. I was working with an IT administrator for my employer and he suggested that I copy and paste the PPT slides into a new deck with a new name, which I did. The size of the new deck was only about 46mb. I was able to upload the new deck without issue.

Answer 4

Hi W_NOLA,

Thank you very much for your information and suggestion.

Unfortunately in my case these are excel files which I already converted into xlsb.

I also already tried to minimize the file but in some cases it is not realistic and not useful to split into 3 or more pieces.

I use every time the suggested work around (via OneDrive) even if it is not comfortable.

BR

Answer 5

Dear HS,

As the issue persists in your environment after trying the suggestions provided by other members here and the issue may be involved with some logs from your side being further investigated by our related team at their side directly, I suggest you contact the administrators in your organizations and let them open a support ticketto our related team as soon as possible.

If you have contacted them, please continue to work with them if you need further help on this issue.

Thanks for your effort and time.

Cliff