Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,190 questions
2 answers
Changing Main Phone Number on MS Account
Under "Manage how you sign into your account", there is no option for changing the phone number on the account. How can I change the phone number?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-10-17T16:44:31.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mike and Emily Gorman
0
Reputation points
answered
2026-10-17T16:50:42.6466667+00:00
Mike and Emily Gorman
0
Reputation points
2 answers
Related to exam notification for renewal
My certification recently expired, but I did not receive any relevant notifications regarding the renewal. Could you please investigate why this happened and whether any prior notice was sent regarding the expiration?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,389 questions
asked
2026-10-17T15:40:28.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ragupathi veludurai
20
Reputation points
answered
2026-10-17T16:50:11.15+00:00
Julian Sharp
45,856
Reputation points
2 answers
Suggestion
When you submit a question, is there a way to get the AI answer without that question posting to the Community? Sometimes I just want to see the AI answer first before posting that question to the Community. FYI.
Community Center | Discuss the Q&A site | Site suggestion
Community Center | Discuss the Q&A site | Site suggestion
Recommendations for improving the Microsoft Q&A website
43 questions
asked
2026-10-14T22:14:22.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 13%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DPA
25
Reputation points
edited a comment
2026-10-17T16:49:12.8733333+00:00
Hornblower409
17,065
Reputation points
2 answers
i applied for an exam ab-731 microsoft ai business leader but failed on 16 oct 2026. now i want to retake the exam. how can i regester
i applied for an exam ab-731 microsoft ai business leader but failed on 16 oct 2026. now i want to retake the exam. how can i regester
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,389 questions
asked
2026-10-17T16:04:31.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 95%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
RAHUL KUMAR
0
Reputation points
answered
2026-10-17T16:49:02.1766667+00:00
Julian Sharp
45,856
Reputation points
1 answer
AB-100 prerequisite – Active AI-102 still accepted? Credentials Support inaccessible
Hello Microsoft Certification Team, I currently hold an active Azure AI Engineer Associate certification (AI-102), earned before its retirement. I understand that AI-102 is no longer listed as an eligible prerequisite for the Agentic AI Business…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,389 questions
asked
2026-10-17T15:52:36.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 35%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tiago Carvalho
0
Reputation points
commented
2026-10-17T16:47:36.0266667+00:00
Tiago Carvalho
0
Reputation points
1 answer
How do I make space in my OneDrive?
I went to the onedrive live website that it took me to, and I deleted multiple GB's and cleared my recycle bin. I'm down to 0.2GB out of 5GB according to the site. But on my computer it says I am 4.1GB out of 5, that I still have low storage. I don't…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,302 questions
asked
2026-10-17T16:46:41.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 8%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Nick Lawton
0
Reputation points
answered
2026-10-17T16:47:28.8733333+00:00
AI answer
1 answer
MS Office 2024 is Genuine or not?
I purchased MS Office 2024 is from Amazon India, that is, [removed], is t genuine or Used Key?, Please reply me by email @outlook.com. Moderator note: personal information removed
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,707 questions
asked
2026-10-17T15:37:27.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 40%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jimmy Joy
0
Reputation points
edited the question
2026-10-17T16:47:14.6333333+00:00
Stefan Blom
354.6K
Reputation points MVP
Volunteer Moderator
3 answers
I would like to cancel my Microsoft Subscription
I would like to cancel my Microsoft subscription, but there is no phone number associated with my account. Is there a number with a live representative I can speak to? Elana
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,407 questions
asked
2026-06-04T21:53:15.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 31%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Elana Casey
0
Reputation points
commented
2026-10-17T16:45:53.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 77%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Mary O'Brien
0
Reputation points
1 answer
Hibernate mode
I often don't shut my laptop down at the end of the day and have used hibernate mode instead. It has worked great for years until a month or two ago. I would turn off wi-fi and put it into airplane mode before putting it into hibernate mode. All of a…
Windows for home | Windows 10 | Sleep and Power on, off
3,690 questions
asked
2026-10-17T16:45:32.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 52%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
D Myr
30
Reputation points
answered
2026-10-17T16:45:50.8866667+00:00
AI answer
1 answer
Hyper-V on Windows 11 Pro: Can a Generation 2 VM be created with zero virtual network adapters from initial registration?
Hello Microsoft Community, I'm evaluating a Hyper-V Generation 2 virtual machine on Windows 11 Pro for isolated development and security testing. My security requirement is that the VM must have zero virtual network adapters from the instant it is…
Windows for business | Windows Client for IT Pros | Storage high availability | Virtualization and Hyper-V
asked
2026-10-17T02:39:38.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 30%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Akili Silva-Aweau
0
Reputation points
answered
2026-10-17T16:45:24.9866667+00:00
Allan Solomon Mejia
10,545
Reputation points
2 answers
Windows 11: PIN sign-in works, but PIN settings are unavailable and prompt for a work account
Environment Windows 11 Pro, version 26H2 OS build 26300.9711 Local Windows user account TPM 2.0 Problem I can successfully sign in to Windows using my existing PIN and Windows Hello facial recognition. However, under Settings > Accounts >…
Windows for home | Windows 11 | Accounts, profiles, and login
10,319 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
No MS 365 subscription is shown. Microsoft AutoUpdate also reports errors.
I have a Microsoft 365 Personal subscription with a £84.99 payment to Microsoft on 17 November 2025 and a renewal reminder for 15 November 2026. Word 16.114 on my Mac now says “Licence: Not Activated” and my documents are read-only. When I sign into…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,407 questions
asked
2026-10-17T16:45:09.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 18%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Chris Langley
0
Reputation points
asked
2026-10-17T16:45:09.56+00:00
Chris Langley
0
Reputation points
1 answer
How to fix 'your IT administrator has limited access to some areas of this app in the microsoft security
In my microsoft security The virus and threat protection has dissaperead and when i go to see it this msg pops like "your IT administator has limited access to some areas of this app" help me what to do
Windows for home | Windows 11 | Security and privacy
8,817 questions
asked
2026-10-17T16:44:03.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mukileswar M
0
Reputation points
answered
2026-10-17T16:45:09.0833333+00:00
AI answer
2 answers
KB5002665 says it's installed, but won't uninstall
After wrestling with the KB5002914 copy/paste issues in Excel, it took a few hours, but I was able to uninstall it and tell Windows Update to ignore it. Today I installed a new round of updates, apparently including KB5002665, the pseudo-fix for…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,073 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
Kernel 41 recurring error that causes my computer to restart
Like the title says, my computer gets frequently restarted without my input by what the event viewer classifies as Kernel-power (ID 41, category 63) critical error. Since I've been having this error I have tried updating all my drivers, changing my power…
Windows for home | Windows 10 | Performance and system failures
42,890 questions
asked
2026-10-17T13:36:41.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 17%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Ferran G O
0
Reputation points
answered
2026-10-17T16:44:26.13+00:00
Dio Xavier
297.6K
Reputation points
Volunteer Moderator
2 answers
need formula
would like to subtract expenses from income on excel spreadsheet need formula
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,020 questions
asked
2026-10-17T16:06:45.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Judy Mahoney
0
Reputation points
answered
2026-10-17T16:42:28.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,925
Reputation points
Independent Advisor
2 answers
classic outlook address book
Just like that, my classic outlook address book was gone. Despite my efforts, I can't find it. Help please.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,904 questions
asked
2026-10-17T16:05:09.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 62%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
michael bujnowski
0
Reputation points
answered
2026-10-17T16:41:57.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
181.4K
Reputation points
Independent Advisor
1 answer
unable to update windows
I have been trying for quite some time to update windows, but the update windows 10-version 1803 keeps failing and I am getting very frustrated. this needs to be update in order to get the most up to date version. Please help
Windows for home | Windows 10 | Install and upgrade
15,841 questions
asked
2026-10-17T16:34:52.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Stacy Ray
0
Reputation points
answered
2026-10-17T16:41:23.31+00:00
Dio Xavier
297.6K
Reputation points
Volunteer Moderator
2 answers
I need to chat with an agent! -- I saved in Word, but on my desktop it shows saved as PDF
I paid for Microsoft 365, specifically for Word. I used word to create my resume. I saved in Word, but on my desktop it shows saved as PDF. There is not an option to convert to Word. When I went to upload my resume to job engines it asks how would you…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,915 questions
asked
2026-10-17T16:15:58.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 91%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
YTR
0
Reputation points
answered
2026-10-17T16:40:07.4533333+00:00
Stefan Blom
354.6K
Reputation points MVP
Volunteer Moderator
2 answers
No search results with classic outlook
No search results with classic outlook. technical support all six of them did not solve the problem. It works on my backup LT but just gone not working on my primary LT.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,904 questions
asked
2026-10-17T15:54:09.4466667+00:00
michael bujnowski
0
Reputation points
answered
2026-10-17T16:40:04.4633333+00:00
SD - IA
181.4K
Reputation points
Independent Advisor