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this email address is not valid sm*****@yahoo.com‎.

glenda smith 0 Reputation points
2026-02-18T05:23:35.5533333+00:00

I no longer have this email address sm*****@yahoo.com‎.

You cannot send a code to there.

Please send a code to ******@yahoo.com

How to fix this,We will send a verification code to sm*****@yahoo.com‎. this is no longer need to replace..

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 43,795 Reputation points Independent Advisor
    2026-02-18T06:03:23.6866667+00:00

    Hey there! Nice to meet you!

    If you are being asked to verify your account when signing in and since you do not have access to the verification method (your recovery email address), I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

    Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

    You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

    If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    Please be advised that Microsoft Support will not be able to grant you access to your account.

    Thank you for your understanding.

    Best regards,

    Darhyl

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  2. AI answer

    2026-02-18T05:24:51.0266667+00:00

    If you are unable to receive a verification code at your old email address (sm*****@yahoo.com), you will need to update your account settings to reflect your new email address (******@yahoo.com). Unfortunately, if the old email address has been removed or is no longer accessible, you cannot receive codes sent to it. You may need to follow the account recovery process to regain access or update your email address in your Microsoft account settings.

    For further assistance, consider checking the Microsoft support documentation or community forums for guidance on updating your email address or recovering your account.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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