Share via

cqd data missing

abdo elbarbary 60 Reputation points
2026-02-19T09:09:20.8533333+00:00

Hello, I'm not able to see any data in call quality dashboard from my business client W11. I need an overview about registry keys, they have to set and wich functions they have and also about the required services. Additional all url's they must be reachable and IP ranges with ports, to get call quality data into the CQD.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Nam-D 3,870 Reputation points Microsoft External Staff Moderator
    2026-02-19T10:15:36.3366667+00:00

    Hello @abdo elbarbary,

    Thank you for posting your question in the Microsoft Q&A forum. 

    According to your issue about CQD, kindly allow about 30 minutes after a call end for data to appear in CQD. Sign in at the CQD portal with a role that can activate CQD for the first time for your tenant.  

    If you still see no data after known calls, kindly check these following: 

    1. Verify role/activation: Use a role that can Activate CQD once for the tenant; then re‑check reports. 
    2. Test network path: From an affected client, run the Microsoft 365 network connectivity test to spot blocked endpoints/latency hairpins. 
    3. Firewall/NAT: Ensure TCP 443 and UDP 3478–3481 are open outbound to the current Teams endpoints; if your security stack filters by source ports, include UDP 50070–50089. 
    4. Confirm Teams is signed in, audio/video devices enumerate, and no device driver issues are present. 

    For your concern related to registry key, IP ranges with port and CQD setup, kindly look out to these references: 

    Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.  

    Thank you for choosing Microsoft, and I am looking forward to your response. If all checks have passed but the issue still persists, please don’t hesitate to reach out to me. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment."    

    If you want to receive the related email notification for this thread, please follow the steps in our documentation to enable e-mail notifications. Thank you for posting your question in the Microsoft Q&A forum. 

    Was this answer helpful?

  2. AI answer

    2026-02-19T09:10:29.1933333+00:00

    To troubleshoot the issue of missing data in the Call Quality Dashboard (CQD), you should ensure that the necessary services are running and that the appropriate registry keys are set. Unfortunately, the specific registry keys and their functions, as well as the required services, are not detailed in the provided context.

    However, it is essential to ensure that the CQD is properly configured and that the cube is processed in SQL Server Analysis Services. If the cube is not processed, you may not see any data. You can follow these steps to check and process the cube:

    1. Open SQL Management Studio and select Analysis Services.
    2. Expand the QoECube object, select QoE Metric, right-click, and choose Browse. If this returns empty, the cube isn't processed yet.
    3. Right-click QoE Metric and choose Process.
    4. After processing, right-click again and choose Browse to confirm that data is now visible.

    Regarding the URLs and IP ranges, the context mentions that you may need to ensure that certain URLs and IP addresses are reachable for Teams services. Specific details about these URLs and IP ranges are not provided in the context, but you can refer to the Microsoft documentation for the most current information on network requirements for Teams.

    If you continue to experience issues, consider checking firewall or proxy configurations that might be blocking necessary traffic for CQD to function properly.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.