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mistake second subscription

L. Mattinen 0 Reputation points
2026-03-11T09:24:12.2266667+00:00

I WANTED FAMILY FOR TWO EMAILS, INSTEAD YOU MADE ME PAY TWO SUSCRIPTIOSN PEROSNAL I WANT TO CANCEL THEM BOTH!!!!!!!!!!!!!!!!!!!!I HATE AI

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 890.4K Reputation points Independent Advisor
    2026-03-11T09:59:12.98+00:00

    1

    This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that second payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that second payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-03-11T09:24:32.1833333+00:00

    To stop being charged for both Microsoft 365 Personal subscriptions and move away from the mistaken setup, take these steps for each subscription/account separately:

    1. Cancel both existing subscriptions
      1. Go to https://account.microsoft.com/services.
      2. Sign in with the first email address that has a Microsoft 365 Personal subscription.
      3. Under Services & subscriptions, find the Microsoft 365 subscription.
      4. Select Manage.
      5. Select Cancel subscription (or turn off recurring billing) and follow the prompts.
      6. Repeat steps 1–5 while signed in with the second email address.
      • Canceling a subscription does not delete the Microsoft account or the email address; both email accounts remain usable. • If “Turn on recurring billing” is shown instead of “Manage,” that subscription is already set to expire and will not charge again.
    2. Check why charges may still appear If a charge appears after cancellation, it may be because: • Cancellation was done less than 2 days before the billing date, or • The wrong Microsoft account was checked. To verify: • Go to Subscriptions at https://account.microsoft.com/services and confirm the end date for each subscription. • If a charge is not recognized, use the Manage your payments page from your Microsoft account dashboard to investigate the billing charge.
    3. Request a refund (if eligible)
      1. First cancel the subscription as above.
      2. Then follow the guidance in How to get a refund on a Microsoft subscription to see if the canceled subscriptions qualify for a refund. • Not all cancellations result in a refund.
    4. If one Family subscription is still wanted later After both Personal subscriptions are canceled and any refunds handled, one Microsoft 365 Family (or Premium) subscription can be purchased under just one of the email accounts. That single subscription can then be shared with the other email address instead of paying for two separate Personal plans.

    If online cancellation is not possible or more help is needed (for example, trouble signing in or identifying which account is being charged), use Contact Microsoft Support from the cancellation/refund pages and select Get Help → Contact Support for billing assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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