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Cannot access exam
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saphokazi mhlupeki
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My exam is starting in few but now system says not tested but I did and everything was completed.
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AI answer
2026-03-23T15:45:57.8566667+00:00 Use the system test and check-in flow provided for online exams and then contact the appropriate support channel immediately.
- Run the required system test again on the same computer and network that will be used for the exam to confirm compatibility with the OnVUE software. If the system test fails, the exam session is likely to fail as well.
- Ensure the exam is launched correctly:
- Sign in to the Microsoft Learn profile with the same Microsoft account used for certification.
- Go to the Certifications section of the Learn profile and locate the upcoming exam appointment.
- Select Go to the exam to open Pearson VUE.
- In Pearson VUE, select the exam under Purchased Online Exams, then select Begin exam and complete the self-check-in steps (photos, room scan, ID verification) and wait for the greeter/proctor.
- If the greeter or proctor does not connect within 30 minutes, or the connection appears lost, use Pearson OnVUE Support live chat as instructed in the online exam process.
- If the issue occurs after the exam start time or after an attempted session, open a case with Microsoft Credentials support so the Learn/Certification team can review the exam status and assist.
If taking the exam at a physical test center and access is blocked or the system status is incorrect, speak to the test center staff/proctor immediately so they can resolve technical issues; they are allowed to help with technical problems but not with exam questions.
References:
- About online exams with Pearson VUE
- Online proctored exams
- Exam and assessment lab security policy
- Exam duration and exam experience
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