Missing Certificate

Question

Please note that I am missing the certificate on the portal D41EFE-551KE1. There is no link on the profile to certificates

Answer 1

The certification AZ-104 with number D41EFE-551KE1 is visible on the transcript, but the actual certificate download/link is missing. Certificate and exam issues like missing or inaccessible certificates are handled only by the Microsoft Credentials/Certification support team, not through the portal UI or forums.

To get the certificate link added or restored, submit a support request to Microsoft Credentials/Certification support so they can check the Learn profile, exam delivery, and certification record and then correct the account:

1. Go to the Microsoft Credentials support page for certification issues.
2. Sign in with the same Microsoft account used for the exam and that appears on the Learn transcript.
3. Create a support ticket describing that the certification AZ-104 (certification number D41EFE-551KE1) appears on the transcript but there is no certificate download link in the profile.
4. Wait for the support team to respond and update the certification record; they can also resend the certificate if needed.

If the certification does not appear under the Certifications/Credentials tab at all, also verify that the correct Learn profile is being used and, if necessary, mention this in the support request.

---

References:

• Missing Exams or Certifications
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A