subscription payment

Question

I had cancelled my prescription last year, but was just billed again

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

A charge after cancellation usually happens for one of these reasons:

1. Cancellation was too close to the billing date
   • Cancellations must be made more than 2 days before the billing date.
   • Go to Subscriptions and check the subscription’s end date. If the end date is in the future, the recent charge may be the final billing period.
2. The wrong Microsoft account was cancelled
   • There might be another Microsoft account with an active subscription.
   • Sign in to Subscriptions with any other Microsoft accounts used in the past and check for active subscriptions.
   • If you don’t recognize a charge, use the Manage your payments page from your Microsoft account dashboard to investigate it: How to investigate a billing charge from Microsoft.
3. Recurring billing is still turned on
   • In the Subscriptions page, select the subscription, choose Manage, and verify whether Recurring billing is on.
   • If you no longer want to be charged, turn off recurring billing or cancel the subscription (if available).
4. Past-due balance was collected
   • If there was an overdue amount on the subscription, it must be paid before cancellation is allowed. A recent charge may be paying off that past-due balance.

If the charge is unexpected after checking the above, request a refund if eligible:

• Follow the steps in How to get a refund on a Microsoft subscription to see if the recent charge qualifies for a refund.

For account-specific review (for example, if double-billed or charged on the wrong card), contact Microsoft Support via the support site so the billing team can securely check and adjust the charges.

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References:

• Unable to cancel your Microsoft subscription
• Change your Microsoft subscription payment method and options
• Payment Services Directive 2 and Strong Customer Authentication
• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Request refund - Microsoft Q&A