Cancel Certification

Question

Can I cancel current subscription and subscribe for another certification

Answer 1

Yes. A current Microsoft 365 subscription can be canceled and a different subscription purchased instead.

For a personal Microsoft 365 subscription:

1. Go to https://account.microsoft.com/services and sign in with the account that owns the subscription.
2. Under Services & subscriptions, find the current Microsoft 365 plan.
3. Select Manage, then choose Cancel subscription or turn off recurring billing so it expires.
4. After canceling (or once it expires), purchase the new Microsoft 365 subscription that matches the desired features.

If switching to a plan with fewer features, the process is effectively “cancel then switch”:

1. On the Subscriptions tab at https://account.microsoft.com/services, select Manage for the existing plan.
2. Select Cancel subscription.
3. On the Cancel page, choose the new plan with fewer features.
4. Complete the steps; the subscription changes to the new plan at renewal, and charges for the new plan start at that time.

Canceling a subscription does not delete the Microsoft account itself; email addresses such as Outlook.com or Gmail-linked accounts remain, but access to subscription features changes when the plan ends.

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References:

• Switch between Microsoft 365 subscriptions
• cancel subscription - Microsoft Q&A
• I am paying for two subscriptions - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A