Error Repair

Question

Word has run into an error that is preventing it from working correctly.

Answer 1

Which operating system do you have? A repair can be performed if you have Office for Windows, as the AI bot said. See https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .

An Online Repair is more likely to fix the problem, but note that it usually requires a reinstallation of Office. Therefore, it is important that you make sure that you can access your account at https://account.microsoft.com/services and that your Microsoft Office product is associated with the account.

Answer 2

Use an Online Repair of Office, as the built‑in “Repair now” prompt in Word often does not fully fix this error.

Follow these steps on Windows:

1. Close all Office apps (Word, Excel, PowerPoint, Outlook, etc.).
2. Open Settings > Apps.
3. In Installed apps (or Apps & features), find the Microsoft Office / Microsoft 365 installation.
4. Select it, choose Modify.
5. Select Online Repair, then choose Repair and let the process complete.
6. When finished, restart the computer and start Word again.

If the error persists after an Online Repair, completely uninstall Office, restart the PC (not just shut down), then sign in to the Microsoft account where the subscription or license is registered and reinstall Office from there.

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References:

• how fix run into an error problem - Microsoft Q&A
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• How to fix MS Word has run into an error that is preventing from working properly. Word will need to be closed as a result. - Microsoft Q&A
• how to fix word error - Microsoft Q&A
• How to fix my MS Word? - Microsoft Q&A
• I get a "stopped working" error when I start Office applications on my PC
• Error 0xC0000142 when you start an Office application
• You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."