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Not able to login to Microsoft Outlook Account for emails

Our email address is [Moderator's note: PII removed]. We had a problem accessing our emails, about 3 months, and after staying on the line with Comcast for about 4 hours, they were able to repair/fix the issue. Now we are experiencing the same…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-23T18:19:33.2366667+00:00
TABERNACLE BAPTIST CHURCH 0 Reputation points
edited an answer 2026-06-24T00:56:16.8466667+00:00
Huy-K 12,630 Reputation points Microsoft External Staff Moderator
2 answers

Search function does not work on new Outlook for Mac

Cannot search for email received or sent through Search function in new Outlook for MAC

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-05-04T05:52:38.7933333+00:00
Dianna Hammond 0 Reputation points
commented 2026-06-24T00:54:01.26+00:00
Dora-T 14,535 Reputation points Microsoft External Staff Moderator
1 answer

Outlook often displays a warning message

Hello We are the Exchange 2016 server. Our Outlook often displays a warning message. Please check the connection. To receive new emails, please log in to XXX.com (our domain name) using your browser. Then there is an option on the right: Open Browser I…

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,178 questions
asked 2026-06-23T06:32:37.4+00:00
yanhaowen 105 Reputation points
commented 2026-06-24T00:53:56.22+00:00
Dora-T 14,535 Reputation points Microsoft External Staff Moderator
0 answers

Can't sign into the email I usually use, only my back-up email.

When I try to sign in, it takes my correct email, then I can't proceed unless I type in a PIN number and I don't know what that is. Please help. My recovery email is all I can access and that is useless to me.

Outlook | Web | Outlook.com | Email
asked 2026-06-24T00:53:55.2566667+00:00
Deborah Graham 0 Reputation points
2 answers

Office Professional 2021 cannot connect to server for Microsoft 365 email purchased through GoDaddy

This began around 3pm PST on June 15, 2026. I contacted GoDaddy who hosts my domain. They said to delete the profile in Microsoft Office Professional 2021 and reinstall. GoDaddy support is lousy. I deleted the primary profile today and reinstalled 5…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-17T01:42:52.26+00:00
PasadenaBill 0 Reputation points
commented 2026-06-24T00:52:55.3166667+00:00
Teddie-D 18,215 Reputation points Microsoft External Staff Moderator
4 answers

Enable macros

The online steps to enable Macros keep telling me to go to File>Options>Trusted Source, but when I go to File, there is no Options to select

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-23T13:05:44.28+00:00
Billy Whitehurst 0 Reputation points
commented 2026-06-24T00:52:36.9766667+00:00
Suzanne S Barnhill 278.1K Reputation points MVP Volunteer Moderator
2 answers

How to fix 'Word has run into an error that is preventing it from working correctly'

Please see the attached image.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-24T00:43:02.2666667+00:00
Jhumie Ann 0 Reputation points
answered 2026-06-24T00:50:44.0233333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
3 answers

Replying to or forwarding Outlook for Mac

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac, any suggestions?

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-19T05:37:11.4633333+00:00
Den 5 Reputation points
commented 2026-06-24T00:49:23.35+00:00
Dora-T 14,535 Reputation points Microsoft External Staff Moderator
0 answers

Unresolved Billing Isse

Hello, For months, I've been trying to resolve a billing issue. I've opened multiple cases, it's been very difficult to communicate with the agents due to the following: *Cannot understand their accents *Poor Microsoft VOIP call issues *Agent's ability…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-23T23:37:07.9466667+00:00
Robn 0 Reputation points
commented 2026-06-24T00:49:12.58+00:00
Jade Ng 12,980 Reputation points Microsoft External Staff Moderator
1 answer

Expired Azure cert in March 2026

My Azure cert AZ-104 has expired in March this year and I did not recieve any email to notify me unlike last year where I got multiple emails to remind me. Is there a way I can renew my cert for another year without paying for the exam please?

Azure | Azure Training
asked 2026-06-23T23:57:55.0366667+00:00
Bimz Kuar 0 Reputation points
answered 2026-06-24T00:48:56.3+00:00
Michael Sucháček 41 Reputation points MVP
6 answers

Outlook app will not open on any of my computers

All of a sudden i cannot open the outlook mail app on any of my computers. Th e outlook 365 thru office works fine but i do not use this on all of my home computers any thoughts on this s issue. I have attempted to uninstall and re install but that…

Windows for home | Windows 11 | Apps
asked 2025-12-05T23:39:48.9033333+00:00
Robert Alexander 30 Reputation points
answered 2026-06-24T00:48:40.1566667+00:00
Guy P 0 Reputation points
3 answers

June 16 Outlook for Mac update (v. 16.110 (26061317)) no longer retains email thread when replying or forwarding

Overnight, Outlook updated and I no longer have the ability to see the historical email chain within my response in Legacy Outlook for Mac. This just happened with the 16.110 update. I have checked prior threads where this occurred and the first answer…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-17T19:29:30.1833333+00:00
Cinnamon BK 5 Reputation points
answered 2026-06-24T00:48:15.2166667+00:00
Hornblower409 10,005 Reputation points
1 answer One of the answers was accepted by the question author.

Is AB-730 (AI Business Professional) an eligible prerequisite for AB-100 certification?

Hello Microsoft Team, I am confused about the prerequisite requirements for the AB-100 certification (Microsoft Certified: Agentic AI Business Solutions Architect). Some third-party certification websites state that AB-730 (AI Business Professional) or…

Community Center | Not monitored
asked 2026-06-23T15:10:01.9533333+00:00
Dao Van Viet 0 Reputation points
accepted 2026-06-24T00:48:05.4066667+00:00
Dao Van Viet 0 Reputation points
7 answers

Legacy Outlook for Mac is now removing history when emails are replied or forwarded

Hi All, I use Outlook version 16.110 on a Mac (M2Pro) running MacOS Tahoe 26.5 After last Microsoft update, when i am replying or forwarding; i see history of the email chain is getting removed. This is not expected as we cant check the email to…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-13T02:20:58.9933333+00:00
RK 30 Reputation points
commented 2026-06-24T00:47:06.7533333+00:00
Dora-T 14,535 Reputation points Microsoft External Staff Moderator
2 answers

Outlook 365 for MAC in legacy mode does not contain e-mail thread when reply

after last update, now my Outlook 365 for MAC in legacy mode, does not contain e-mail thread when reply. It shows only senders, receipients, date & time when reply. It does appear in new look, problem only in legacy mode.

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-23T02:27:45.2433333+00:00
Wason HUTAPRAPIN 0 Reputation points
commented 2026-06-24T00:46:54.3966667+00:00
Dora-T 14,535 Reputation points Microsoft External Staff Moderator
28 answers One of the answers was accepted by the question author.

How to fix an issue where a black bar is covering my sheet tabs in Excel

In Excel within Citrix, a black bar appears at the bottom of the window, obscuring the sheet tabs. This issue occurs across multiple workbooks and machines, making it difficult, but not impossible, to navigate between sheets. I have attached a screen…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-08-11T09:53:40.88+00:00
Connor Otterbeck 115 Reputation points
answered 2026-06-24T00:46:32.0066667+00:00
Toby Strugnell 1 Reputation point
0 answers

how to get my previous contact groups to appear in the new contact lists

I have groups in my "people". Apparently the "new" outlook changed something. Now each list shows a number of members of that list, but when I click on the list title, it shows -0- people. How do I get to my lists/groups?

Outlook | Web | Outlook.com | Contacts
asked 2026-06-24T00:46:08.77+00:00
Virginia Smedberg 0 Reputation points
1 answer

Location issue

My location is no longer in my city or state. How does this happen? How do I correct this and have my location accurate? I live in San Diego, CA (VM Note I have removed PII information as this is a public forum.)

Windows for home | Windows 11 | Security and privacy
asked 2026-06-24T00:11:34.61+00:00
Debbie Smith 0 Reputation points
edited the question 2026-06-24T00:45:28.4433333+00:00
BryceSor 5,315 Reputation points Volunteer Moderator
3 answers

Outlook 16.110 for mac can't forward or reply to emails and include body of text

I can't forward or reply to emails in outlook for mac. How do I fix that? Running version 16.110

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-06-23T18:31:22.85+00:00
Chris Harms 0 Reputation points
answered 2026-06-24T00:44:39.0466667+00:00
Hornblower409 10,005 Reputation points
2 answers

Unable to create an Azure DevOps project - clicking Continue button does not result in any action

Hello, I have signed up for Azure DevOps Labs, but I am unable to create an Azure DevOps project - clicking Continue button does not result in any action. Inspecting network activity in my browser shows that there is no activity after clicking…

Azure DevOps
asked 2026-06-23T23:03:54.9866667+00:00
Marina Morris 0 Reputation points
edited an answer 2026-06-24T00:43:25.8366667+00:00
Pravallika KV 17,205 Reputation points Microsoft External Staff Moderator