Unknown charge

Question

What is the charge for on my credit card for $140.71

Answer 1

Hi, JOYCE BERGEN

This kind of charge is usually tied to a Microsoft subscription renewal, another Microsoft account using the same card, a previously declined payment that got retried, or an in-app purchase. The amount itself cannot be identified from the card statement alone, so the best way to confirm it is to check the charge details in your Microsoft account.

To clarify and implement the solutions provided by the Q&A Assist, here are some suggestions you can try:

First, make sure the charge is real in your bank or card app, not just from an email. It is recommended that you verify the charge directly with your bank first, since fake “Microsoft charge” emails do happen.

Sign in at account.microsoft.com, then open Payment & billing > Order history, or go to Manage your payments and select Investigate next to the charge. That should show what product or subscription it belongs to.

If you have more than one Microsoft account, check each one. It is also recommended that you check whether a family member or another account used the same card, because one card can appear across different accounts.

If you still cannot match the charge, contact Microsoft support. If it still looks unauthorized, contact your bank right away to dispute it and ask them to block or replace the card.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 2

The specific $140.71 charge cannot be identified from here because there is no access to account or billing data. To find out exactly what this charge is for and whether it is legitimate, follow these steps:

1. Go to the Manage your payments page of the Microsoft account dashboard and sign in with the Microsoft account that might be associated with the card.
2. On the payments page, locate the $140.71 transaction and select Investigate next to the charge to see details such as product, subscription, and account it belongs to.
3. Review common causes of unrecognized charges:
   • A Microsoft 365 or other Microsoft subscription with recurring billing enabled.
   • Purchases made by a family member or someone else with access to the card.
   • A previously declined charge that was retried.
   • A pre-order or split order that has just shipped.
   • In-app purchases from apps, games, or Office.
4. If the charge is still not recognized after using Investigate, contact Microsoft Support using the billing/support options shown in the documentation, or contact the bank/credit card provider to dispute the transaction and check for possible fraud.
5. If card information may be compromised, follow the guidance to check for suspicious transactions and work with the bank to block the card and issue a new one.

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References:

• How to investigate a billing charge from Microsoft
• What to do if your credit or debit card info is stolen
• Understand the terms in your Azure usage and charges file
• Why has my credit/debit card been charged when I haven't made a Skype purchase?
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A