Payment deducted twice while booking GitHub Copilot certification exam – No confirmation received

Question

Hi Team,

I tried to book a slot for the GitHub Copilot certification exam.

• First, I attempted the payment twice using my ICICI debit card, but the transactions were not completed successfully.
• After that, I tried booking again using my SBI debit card, where an error was shown during the payment process.
• However, after some time, I received SMS notifications indicating that the amount was deducted twice from my ICICI account.
• I did not receive any confirmation email or successful payment receipt for these deductions.

Could you please help me understand:

• Whether the payment was actually successful?
• How can I get a refund for the duplicate/failed transactions?
• Whom should I contact for further assistance regarding this issue?

Thank you for your support.

Answer 1

For GitHub Copilot certification exam payments, community and documentation content does not provide direct visibility into transaction status, so the following general Microsoft billing guidance applies.

1. To check whether the payment actually succeeded
   • Sign in to the account used for the exam/credential and review order or billing history for recent purchases. If no corresponding successful order/booking appears, the exam registration likely did not complete.
   • For Microsoft-related subscriptions or services, the guidance for “I’ve been charged twice” recommends checking order history over the last few months and comparing it with bank statements to confirm whether there are truly duplicate or unexpected charges.
2. Why two deductions may appear without confirmation The “I’ve been charged twice” guidance explains that:
   • If a payment initially fails (for example, due to insufficient funds or processing issues), the system may retry the charge. A late payment and the next on-time payment can appear close together and look like duplicates on the bank statement.
   • Multiple similar charges can also occur if multiple attempts to purchase the same service were made.
   • Sometimes a bank temporarily holds funds for failed/declined transactions; these may later be reversed automatically if the merchant does not complete the charge.
3. How to pursue a refund or resolution
   • First, verify whether there is any completed order/booking associated with the charges in the relevant Microsoft/exam account.
   • If no matching order exists, or if there are duplicate charges, follow the standard Microsoft billing-dispute path:
     • Use the official support/contact channel for the specific program or credential platform used to book the GitHub Copilot certification exam and open a billing case. Because resolving double charges may require access to personal billing data, this must be handled by official support rather than in a public forum.
     • If the payment was processed via a marketplace (for example, Amazon or another reseller) rather than directly by Microsoft, contact that seller’s support as well. A similar case in the context was resolved by contacting the seller (Amazon), who cancelled the subscription and refunded the last charge.
   • If the card issuer shows completed charges but the Microsoft/exam account shows no corresponding order, contact the bank(s) (ICICI and SBI) to:
     • Confirm whether the transactions are final or pending.
     • Ask about automatic reversal timelines for failed/voided transactions.
     • Initiate a dispute/chargeback if instructed and appropriate. Microsoft provides general information on chargebacks in its billing help.
4. Whom to contact
   • For exam-specific issues (GitHub Copilot certification booking not completing, no confirmation email, but money deducted), contact the official support for the certification/exam program used to schedule the test and open a billing/support ticket.
   • For Microsoft account–level billing questions (if the charge appears as a Microsoft charge in the bank statement), use Microsoft Billing Support via the official support/contact site and choose a billing/payment category so an agent can review the charges securely.
   • For any suspected fraudulent or unauthorized charges, contact both Microsoft support and the bank immediately to secure the account and dispute the transactions.

In summary, confirm whether any exam booking appears in the relevant account, compare it with bank statements to identify true duplicates, then escalate through the official exam program support and, if applicable, Microsoft Billing Support and the card-issuing banks to request refunds or reversals for failed or duplicate transactions.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Manage payment methods for Microsoft business accounts
• i have been charged twice - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• How do I get refund for an accidental subscription purchase? - Microsoft Q&A