my subscription

Question

I have unsubscribed from Microsoft 365 Basic because I thought I have been charged incorrectly but I subscribed again yesterday and it seems that it did not work. Although I want to carry on paying annually for Microsoft 365 Basic as I have a large amount of emails I tried to delete manually the emails located on my deleted inbox on my phone, and it seems that it have deleted all my emails from my inbox as well. It is extremelly important that I have my emails back (including the emails I haven't received as of yesterday and today) since the time I unsubscribed. Please let me know what to do asap. Thank you and I'll be looking forward to hearing from you.

Answer 1

Hello Marisa,

I understand that you are having issue with canceling Microsoft 365 Trial Subscription. I truly understand how you feel. Let me assist you go through this situation.

1. Cancel the unwanted subscription (required for refund eligibility)

It requires cancellation before refund eligibility can be checked.

• Go to: https://account.microsoft.com/services/microsoft365
• Select the older Microsoft 365 subscription
• Choose Manage > Cancel
• Complete cancellation

Please note: Not all cancellations automatically result in a refund, but cancellation is mandatory to proceed

2.For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

Subscription and billing changes do not permanently delete Outlook.com or Microsoft 365 email content by themselves. The context provided only covers how to manage and cancel Microsoft 365 subscriptions and how cancellation affects storage; it does not include supported steps for restoring deleted email or recovering messages after cancellation.

The only supported, documented actions in the context for this scenario are:

1. Verify and manage the Microsoft 365 subscription status
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used for Microsoft 365 Basic.
   • Confirm that the Microsoft 365 Basic subscription is active and not cancelled.
2. Be aware of storage and service impact when cancelling
   • When a Microsoft 365 Basic subscription is cancelled, the storage allowance reverts to 5 GB of cloud storage (shared by OneDrive and Outlook.com attachments) and 15 GB of Outlook.com storage.
   • If usage exceeds the free allowance after cancellation:
     • Uploading, editing, or syncing new files to OneDrive is blocked.
     • Sending or receiving email in Outlook.com is blocked.
     • After 12 months, OneDrive and all files in it may be deleted.
3. If the issue is tied to subscription/refund or account status
   • To check refund eligibility or manage cancellation/renewal, follow the documented steps to cancel or manage Microsoft 365 and then use the refund/self-help tools if applicable.
   • If the subscription was purchased through Apple App Store or Google Play, cancellation and refund must be handled with those stores’ support.
4. Contact Microsoft Support for account-specific help
   • For issues involving unrecognized charges, subscription status, or refund eligibility, use the Microsoft Support “Get Help” and “Contact Support” flows described in the context to reach a support agent who can access the account and investigate.

The context does not provide supported, step-by-step procedures for restoring deleted emails or recovering messages after manual deletion or subscription changes, so no additional recovery guidance can be given beyond verifying subscription status and contacting Microsoft Support.

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References:

• Where can I manage my Microsoft 365 subscription?
• How to get a refund on a Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• Request refund - Microsoft Q&A