contact support

Question

no new messages loading in hotmail inbox since 05.04.26

Answer 1

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

---

Hi Eunice Rescott

I understand you’re having an issue where no new messages are loading in your Hotmail inbox on Outlook.com (web) since 05.04.26, and you would like to contact Microsoft Support. I’m happy to help. Could you confirm this before contacting support:

• Can you sign in to Outlook.com successfully, and is the Inbox blank/not loading, or does it load but not update?
• Does the same issue happen in a different browser or in a private/incognito window?

Please also:

1) Check if this matches a current Outlook.com known issue

Follow the workaround listed there if they match your symptoms: Fixes or workarounds for recent issues on Outlook.com - Microsoft Support

2) Confirm Outlook.com can receive mail

Outlook.com can stop sending/receiving if:

• Microsoft cloud storage is full.
• your password changed and you need to re-authenticate.
• or your account is temporarily blocked due to unusual sign-in activity.

To contact Outlook.com support

If you can sign in, please reach out to a live agent via:

• Visit Contact - Microsoft Support (Only chat support is available for personal account)
• Type a brief description of your issue in the search box   
• Scroll down to the bottom > select Sign in to contact support   
• Log in to your personal Microsoft account.    
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.  
• Click "Chat with a support agent in your web browser" (during business hours)

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To get direct assistance for Outlook.com (Hotmail) when new messages are not loading in the inbox, use Outlook.com support and live chat:

1. Sign in to Outlook.com in a browser.
2. Select Help on the menu bar.
3. In the Help pane, describe the issue (for example, “no new messages loading in inbox since 05.04.26”).
4. Review the suggested self-help articles.
5. If the issue is not resolved, scroll down to Still need help? and select Yes.
6. Choose Chat with a support agent in your web browser (if offered), then provide the requested details so an agent can investigate the account-specific problem.

If signing in is not possible, use the Outlook.com sign-in help entry point provided in the same support article.

For broader Microsoft account or product issues, use the general Microsoft support entry and select the appropriate product and issue type.

---

References:

• Email is missing from your Outlook.com inbox
• Sign out of Hotmail or Outlook.com
• Emails deleted from Outlook.com are reverting back to the Inbox
• Fixes or workarounds for recent issues on Outlook.com
• Outlook.com folders disappear or go back to a previous name
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A