receiving Call back

Question

I haven't received a promised call back from a Microsoft tech. {Moderator note: PII removed]

Answer 1

Hello Dennis Cox,

I understand that you are having issue with contacting Microsoft support. I truly understand how you feel. Let me assist you go through this situation.

To request a callback via Microsoft Support:

1. Go to Microsoft Support – Contact: https://support.microsoft.com/home/contact
2. In the box type in your issue > select Get help > Scroll down choose contact support > Sign in your account
3. Select Microsoft 365 & Office
4. Select Subscription, account, billing
5. Choose related tag for your issue
6. When offered, select “Request a call back” (or Chat, then ask for callback) > Leave your information so they can callback

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Have a nice day!

Answer 2

For issues with a missed call back, initiate a new contact request through the official Microsoft support channels and use the “call back” or chat options so an agent can assist.

For Microsoft 365 subscription or billing questions, use one of these options:

1. Go to the Microsoft Support contact page and sign in with the account associated with the subscription, then choose to chat or receive a call back from a technical support expert:
   • https://support.microsoft.com/home/contact
2. For general Microsoft product support, including account and billing, use the main Contact support entry point and follow the prompts for the product and issue type:
   • https://support.microsoft.com/contactus/
3. If self-service or call back options are not working as expected, use the “Get Help” flow for home users, describe the problem, and select the option to request a call so support can reach out:
   • https://go.microsoft.com/fwlink/p/?linkid=2138303

If the original call back was related to a suspected scam pop‑up or unsolicited contact, do not call any number shown in the pop‑up. Instead, close the page and contact Microsoft only through the official support links above.

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References:

• Microsoft 365 Customer Service and Support
• IVR_ContactSupport_T1
• Customer service phone numbers
• Protect yourself from tech support scams
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