Share via

Certification Result not available

Pranjal Gupta 0 Reputation points
2026-05-14T17:19:50.5633333+00:00

I am not able to see my certification result on Microsoft learn site, nor on pearson vue site. I took exam on 9th may 2026. It's been more than 5 days.

Community Center | Not monitored

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-05-14T17:20:02.3066667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    For most Microsoft certification exams, results are usually available within minutes and appear in the Microsoft Learn profile within 24 hours. Since it has already been more than 5 days and the result is not visible in either the Microsoft Learn profile or the Pearson VUE dashboard, this needs support intervention.

    Take these steps:

    1. Verify the correct Learn account
      • Sign in to Microsoft Learn using the same personal Microsoft account used to schedule the exam.
      • Go to the Credentials → Certifications tab and check both Certifications and Past exams sections.
      • If there are multiple Microsoft accounts (personal, work, or school), sign out and try each one to ensure the correct profile is being checked.
      • Use the guidance in Missing Exams or Certifications to confirm requirements and account.
    2. Check Pearson VUE again
      • From the Learn profile, under Past exams, select View details on provider site to open the Pearson VUE dashboard and confirm whether the exam shows as delivered and scored.
    3. If the exam or result is still missing
      • Follow the steps in the Missing Exams or Certifications article and then contact Microsoft Credentials Support for investigation and correction of missing results or certifications.
      • If Pearson VUE previously confirmed delivery but the result is not in Learn, include that information in the support request.

    Because the normal 24-hour window has passed, contacting Microsoft Credentials Support as described in the documentation is required to resolve this.

    References:

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.