subscription refund

Question

i want ti cancel my subscription and request for a refund

Answer 1

Hi,

You can cancel your subscription and check if you are eligible for a refund by following the steps below:

Go to https://account.microsoft.com/services

Sign in using the Microsoft account that purchased the subscription.

Find your subscription, then click Manage.

Select Cancel subscription or Turn off recurring billing.

Follow the prompts to complete the cancellation.

If eligible, Microsoft will automatically show a refund option after cancellation.

Refunds are usually processed within 3-5 business days, depending on your bank. Make sure to complete the cancellation to avoid further charges.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

Follow these steps to cancel the subscription and check if a refund is available.

For Microsoft 365 (Basic, Personal, Family, or Premium):

1. Go to https://account.microsoft.com/services/microsoft365.
2. Sign in with the same Microsoft account that was used to buy the subscription.
3. Find the Microsoft 365 subscription and select Manage.
   • If it shows Turn on recurring billing instead of Manage, the subscription is already set to expire on the date shown and no further charges will occur.
4. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown) and follow the prompts.
5. After cancellation, refund eligibility is determined automatically. Not all cancellations result in a refund.
   • If the subscription was purchased in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey, a prorated refund may apply. See the prorated refund article for details.

For other Microsoft subscriptions (for example Clipchamp or extra OneDrive storage):

1. Go to https://account.microsoft.com/services.
2. Sign in with the same Microsoft account used to purchase the subscription.
3. Find the subscription and select Manage.
   • If it shows Turn on recurring billing instead of Manage, it is already set to expire and will not be charged again.
4. Select Cancel (or Upgrade or Cancel) and follow the on‑screen instructions.
5. Refunds depend on the subscription type, country, and length. In some countries (such as Canada, Israel, Korea, Turkey, and for certain longer renewed subscriptions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal) a prorated refund may be available.

If the subscription was purchased through Google Play or the Apple App Store, cancellation and any refund must be requested through their support pages, not through Microsoft.

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References:

• How to get a refund on a Microsoft subscription
• Countries with prorated refunds for Microsoft subscriptions
• Request refund - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• refund please - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A