Refund Help

Question

I found out how to cancel my subscription, however I would like a refund. How can I speak to someone to talk about a refund since I was unaware of this free trial?

Answer 1

Hello Bryant, Paxton,

I understand that you are having issue with canceling Microsoft 365 Trial Subscription. I truly understand how you feel. Let me assist you go through this situation.

1. Cancel the unwanted subscription (required for refund eligibility)

It requires cancellation before refund eligibility can be checked.

• Go to: https://account.microsoft.com/services/microsoft365
• Select the older Microsoft 365 subscription
• Choose Manage > Cancel
• Complete cancellation

Please note: Not all cancellations automatically result in a refund, but cancellation is mandatory to proceed

2.For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

To discuss a refund for a Microsoft 365 subscription (including a free trial that started billing), use these steps:

1. First, sign in and confirm the subscription and charges:
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used for the subscription.
   • Verify the subscription (for example, Microsoft 365) and its billing status.
2. Check refund eligibility and request a refund online:
   • Follow the guidance in the Microsoft subscription refund article to see if the subscription is eligible for a refund and submit a request if available.
3. Contact Microsoft Support to speak with someone:
   • Go to Contact Microsoft Support (for home users): https://go.microsoft.com/fwlink/?linkid=2258619
   • Enter the issue (for example, “billing” or “refund for Microsoft 365 trial”), then select Get Help.
   • If more help is needed, choose Contact Support.
   • Select the appropriate product category (Microsoft 365 & Office) and billing/subscription topic, then choose Chat with a support agent or request a call, depending on what is offered in the region.

If the subscription was purchased through the Apple App Store or Google Play on iOS, cancellation and refund must be requested directly from Apple or Google, as noted in the refund guidance.

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References:

• How to get a refund on a Microsoft subscription
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Request refund - Microsoft Q&A
• refund please - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A