Microsoft update - billing issue

Question

Windows 11 apparently updated my computer overnight so when I turned on my computer, it asked me questions, yes or no. Apparently i mistakenly clicked on "yes" when it asked me if i wanted to start a microsoft 365 subscription! I immediately canceled my subscription as I was charged $129.99. The prompt said that I would get $68.xx back as a refund! Can I please get all my money back? Money is tight these days and I would never purchase software that costly.

Answer 1

A full refund for a Microsoft 365 subscription depends on eligibility rules; canceling does not always result in a complete refund.

For Microsoft 365 subscriptions purchased from Microsoft:

1. A subscription must be canceled first before refund eligibility can be checked.
2. Not all cancellations result in a full refund; some are prorated or may not be refundable depending on timing and local law.
3. In some countries/regions, prorated refunds are available for certain subscription lengths. Details are in the cancellation and refund policies.

Next steps:

1. Confirm the subscription and refund status:
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used when the charge occurred.
   • Locate the Microsoft 365 subscription and select Manage.
   • Verify that it shows as canceled and review any refund or end-date information.
2. Use the official refund flow for Microsoft 365:
   • Follow the guidance under Microsoft 365 → Get help refunding your Microsoft 365 subscription and use the self-help tool: Start.
   • This tool guides through the correct steps and shows whether the order is eligible for additional refund beyond what was already issued.
3. If the self-help tool does not provide the desired outcome, contact Support:
   • Go to Contact Microsoft Support.
   • Enter the billing/refund issue, select Get Help, then choose Contact Support to reach a support agent who can review the specific transaction and clarify whether a full refund is possible under the Microsoft Store Terms of Sale and local regulations.

Because refund amounts are determined by policy, purchase date, and region, only account-specific support can confirm whether the remaining amount can be refunded.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A

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