Microsoft update - billing issue

Question

Windows 11 apparently updated my computer overnight so when I turned on my computer, it asked me questions, yes or no. Apparently i mistakenly clicked on "yes" when it asked me if i wanted to start a microsoft 365 subscription! I immediately canceled my subscription as I was charged $129.99. The prompt said that I would get $68.xx back as a refund! Can I please get all my money back? Money is tight these days and I would never purchase software that costly.

Answer 1

Hello Tae Jardine,

I understand that you are having issue with canceling Microsoft 365 Subscription. I truly understand how you feel. Let me assist you go through this situation.

1. Cancel the unwanted subscription (required for refund eligibility)

It requires cancellation before refund eligibility can be checked.

• Go to: https://account.microsoft.com/services/microsoft365
• Select the older Microsoft 365 subscription
• Choose Manage > Cancel
• Complete cancellation

Please note: Not all cancellations automatically result in a refund, but cancellation is mandatory to proceed

2.For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

A full refund for a Microsoft 365 subscription depends on eligibility rules; canceling does not always result in a complete refund.

For Microsoft 365 subscriptions purchased from Microsoft:

1. A subscription must be canceled first before refund eligibility can be checked.
2. Not all cancellations result in a full refund; some are prorated or may not be refundable depending on timing and local law.
3. In some countries/regions, prorated refunds are available for certain subscription lengths. Details are in the cancellation and refund policies.

Next steps:

1. Confirm the subscription and refund status:
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used when the charge occurred.
   • Locate the Microsoft 365 subscription and select Manage.
   • Verify that it shows as canceled and review any refund or end-date information.
2. Use the official refund flow for Microsoft 365:
   • Follow the guidance under Microsoft 365 → Get help refunding your Microsoft 365 subscription and use the self-help tool: Start.
   • This tool guides through the correct steps and shows whether the order is eligible for additional refund beyond what was already issued.
3. If the self-help tool does not provide the desired outcome, contact Support:
   • Go to Contact Microsoft Support.
   • Enter the billing/refund issue, select Get Help, then choose Contact Support to reach a support agent who can review the specific transaction and clarify whether a full refund is possible under the Microsoft Store Terms of Sale and local regulations.

Because refund amounts are determined by policy, purchase date, and region, only account-specific support can confirm whether the remaining amount can be refunded.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A

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