Billing Refund

Question

My father, James A. Gillcrist, died last year on May 9, 2025. I'm the executor of his estate. You billed him $106.99 on 5/6/2026 for subscription on a computer that no longer exists. I need a refund.

Answer 1

Sorry for your loss, this forum is just a user forum, no-one here has any account access, if you are unable to access your father's account to cancel the subscription, then really the best option is to cancel the subscription payment at your father's bank, because accessing your father's account will be very difficult, it is basically a legal process that needs to be entered into to access the account, they provide that information on this link.

https://support.microsoft.com/en-US/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died

Answer 2

To obtain a refund for a Microsoft 365 (or other Microsoft subscription) charge in this situation, the estate will need to work directly with Microsoft Support or the payment provider, because account access and identity verification are required and cannot be handled through this forum.

Use these steps as a path forward:

1. Investigate the billing charge
   First confirm exactly what the $106.99 charge was for and which Microsoft account it is associated with. Follow the guidance in How to investigate a billing charge from Microsoft to identify the subscription and account, then proceed to cancellation/refund steps.
   Link: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93
2. Cancel the subscription and request a refund (if eligible)
   Once the subscription is identified, use the refund process for Microsoft subscriptions:
   • Refunds for Microsoft subscriptions depend on eligibility; not all cancellations result in a refund.
   • For Microsoft 365 and similar subscriptions purchased from Microsoft, the normal flow is: sign in to the Microsoft account, cancel the subscription, and then—if within the applicable refund window—request a refund.
     Guidance: How to get a refund on a Microsoft subscription
3. If account sign-in is not possible (deceased account holder)
   When the account owner has died and credentials are not available, Microsoft treats this as an account-ownership and security issue. In similar scenarios, recommended options are:
   • Follow Microsoft’s legal/estate process to gain access or manage the deceased person’s Microsoft services (see “Accessing Outlook.com, OneDrive and other Microsoft services when someone has died”).
   • Or, if working through Microsoft is not feasible, work with the bank or credit card issuer to block or reverse future charges for that subscription.
4. Contact Microsoft Support directly for billing and refund handling
   Because this involves a deceased customer and an estate, direct support is required:
   • Go to https://support.microsoft.com/contactus
   • Choose Microsoft 365 (or the relevant product).
   • Select a billing/refund topic (such as “Manage my subscription” or “billing”).
   • Use Chat with support agent in web browser or request a call back.
     Provide: the date and amount of the charge, the card’s last 4 digits, and explain that the subscriber is deceased and you are the executor seeking a refund and cancellation.

If Microsoft cannot verify or grant access to the account, the remaining practical option is to dispute or block the recurring charge through the card issuer or bank, as suggested in similar cases.

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References:

• How to get a refund on a Microsoft subscription
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• refund please - Microsoft Q&A