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Subscription charges

Edward Booth 0 Reputation points
2026-05-26T22:55:29.5733333+00:00

I am automatically charged $9.99 every two years for "Subscription Charges". What is this for?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. AI answer

    2026-05-26T22:55:45.8766667+00:00

    "Subscription Charges" of $9.99 every two years is most likely an automatically renewing Microsoft subscription (for example, a Microsoft 365 or other cloud/service subscription) that is set to recurring billing on a Microsoft account using that payment method.

    To identify exactly what it is for and confirm whether it is a duplicate or expected charge:

    1. Review Microsoft order history
      • Sign in to the Microsoft account dashboard and go to Services & subscriptions at https://account.microsoft.com/services.
      • Look for any active subscriptions around $9.99 with a two‑year billing period.
      • This page shows the product name, renewal date, and price.
    2. Check for duplicate or closely spaced charges
      • Go to Order history ("Review your order history") and compare the dates and amounts with the bank or card statement to see if there are multiple payments for the same product.
      • If payments appear close together, it can be because Microsoft could not take payment earlier and retried later, so a late payment and the next on‑time payment appear near each other.
    3. Investigate the charge if it is not obvious
      • Use the Manage your payments / Payment options area of the Microsoft account to select the card and choose Investigate to search for other Microsoft accounts using the same card, in case another account (for example, a family member) is using that card.
    4. Cancel or change the subscription if not needed
      • Once the subscription is identified under Services & subscriptions, select Manage and then Cancel subscription or turn off recurring billing so future $9.99 charges stop.

    If the charge cannot be matched to any Microsoft account or subscription after following the investigation steps, contact the bank or card issuer to dispute the transaction as potentially unauthorized.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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