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TENANT RELEASE

CARLOS MARTINEZ 0 Reputation points
2026-05-29T18:05:25.2833333+00:00

I NEED THE TENANT RELEASE SO THAT CAN GO DADDY FINISH MY EMAILS WITH MY DOMAIN

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Alexis-NG 16,270 Reputation points Microsoft External Staff Moderator
    2026-05-29T18:48:57.0566667+00:00

    Hi CARLOS MARTINEZ,

    To release a custom domain from a Microsoft 365 tenant so it can be used with GoDaddy, the domain must be removed from the existing tenant where it is currently registered. This action requires verification from the Microsoft support team before it can be completed.

    At the moment, the domain/tenant is under a state that requires additional validation. This is a standard process designed to ensure the security and proper ownership of the domain before allowing any transfer or release actions.

    Given the nature of the problem, the most effective next step is using your admin credentials to submit a support request through the Microsoft 365 Admin Center.

     Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

    As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

     

    I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

    If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

    Thank you for your kindness and contributions to the forum. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. AI answer

    2026-05-29T18:05:46.8533333+00:00

    To release a custom domain from a Microsoft 365 tenant so it can be used with GoDaddy, the domain must be removed from the existing tenant where it is currently registered. This can only be done by an administrator of that tenant or by working with Microsoft support if the tenant is inaccessible.

    Follow these steps depending on the situation:

    1. If there is admin access to the current tenant
      1. Sign in to the Microsoft 365 admin center for the tenant where the domain is currently added.
      2. Remove or change all users, groups, and resources that use that custom domain so they no longer reference it (for example, change their UPNs and email addresses back to the onmicrosoft.com domain).
      3. Go to the Domains section and remove the custom domain from the tenant.
      4. Once the domain is fully removed, GoDaddy can add and verify the domain in its own Microsoft 365 setup.
    2. If the tenant is unknown, inactive, or inaccessible
      1. Because a root domain cannot be used in more than one tenant, the existing tenant must be identified and handled first.
      2. If the tenant is blocked or inactive, the tenant administrator must contact Microsoft support to request reactivation within the allowed window and then remove the domain.
      3. If no administrator can sign in (for example, only admin is locked out or tenant ownership has changed), contact Microsoft support and open a service request as the domain owner. Be prepared to prove domain ownership (for example, via DNS records) and provide organization and domain details.
      4. After Microsoft completes validation and processes the request, the domain can be released from the old tenant so GoDaddy can complete the Microsoft 365 email setup.

    For nonprofit or education tenants, remember:

    • A root domain cannot be used in another tenant at the same time.
    • Only one eligible tenant can hold nonprofit entitlements; if moving to a new tenant, a new registration and validation is required, and the old tenant’s nonprofit entitlements cannot be transferred.

    If additional help is needed (for example, to identify or modify the tenant that holds the domain), submit a support request or contact Microsoft support using the official support channels referenced in the documentation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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