Microsoft 365 subscription refund

Question

I cancelled my 365 subscription but have since been charged another $179. I want a refund please.

Answer 1

Hi, I'm John! I will help you with this.

Was the $179 charge from Microsoft directly, or was the subscription purchased through Apple, Google Play, Amazon, or another retailer?

---

If the subscription was purchased directly from Microsoft, sign in to your Microsoft account and check the subscription status. Depending on your subscription type, cancellation date, and country/region, you may be eligible for a refund.

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used for the subscription.
• Look for your Microsoft 365 subscription and select "Manage".
• Then choose "Cancel subscription" and follow the prompts.
• Once it's canceled, you may see an option to request a refund, if you're eligible, it’ll appear there automatically.

Reference: "How to get a refund on a Microsoft subscription" https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

---

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Answer 2

To request a refund for the $179 charge, follow these steps based on how and where the Microsoft 365 subscription was purchased and cancelled:

1. Confirm where the subscription was purchased
   • If it was purchased directly from Microsoft, manage it at the Services page: https://account.microsoft.com/services (sign in with the same Microsoft account that owns the subscription).
   • If it was purchased through a third party (for example, Apple App Store, Google Play, Amazon, Best Buy, or another retailer), Microsoft cannot process the refund. In that case, contact the retailer’s support directly. For example:
     • For Google Play purchases, see Learn about Google Play refund policies.
     • For Apple App Store purchases, request a refund from Apple support.
2. Check that the subscription is actually cancelled
   • Go to https://account.microsoft.com/services and sign in.
   • Find the Microsoft 365 subscription:
     • If it shows Turn on recurring billing instead of Manage, it is already set to expire and will not be charged again.
     • If it shows Manage, select it, then select Cancel (or Upgrade or Cancel) and follow the prompts to complete cancellation.
3. Check refund eligibility and request the refund
   • For Microsoft 365 Basic, Personal, Family, or Premium subscriptions purchased from Microsoft, refund eligibility is determined after cancellation.
   • After cancelling, the system will indicate whether a refund is available for the most recent charge and will guide through the steps if eligible. Not all cancellations result in a refund.
   • In certain countries, cancelling may entitle to a prorated refund if the subscription was purchased from the Microsoft Store. Countries with prorated refunds include:
     • Any subscription length: Canada, Israel, Korea, Turkey
     • Subscriptions longer than 1 month and renewed: Denmark, Finland, Germany (purchases on or after March 1, 2022), Netherlands, Poland, Portugal
   • For details, see Countries with prorated refunds for Microsoft subscriptions.
4. If the charge is unrecognized or appears after cancellation
   • Use the guidance in How to investigate a billing charge from Microsoft (from the Q&A references) to confirm which account or product the $179 charge belongs to.
   • If it is a duplicate or unwanted renewal and the online flow does not offer a refund, contact Microsoft Support for billing help:
     • Go to the Microsoft Support site, choose Microsoft 365, then follow the prompts (for example, “Billing issue” → Get Help → Sign in to Contact Support → Microsoft 365 and Office → a billing category → Chat with a support agent in your web browser).
5. If the subscription was purchased through a third party
   • Microsoft cannot cancel or refund subscriptions purchased via third-party retailers. All refund requests must go to the retailer because Microsoft did not receive the payment.
   • Contact the retailer’s customer support and provide the billing proof for the $179 charge.

If the $179 charge is confirmed as a valid Microsoft 365 renewal on a Microsoft account and the self-service refund option is not presented after cancellation, the next step is to contact Microsoft Support directly with the transaction details so they can review refund eligibility.

---

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Manage your Microsoft 365 subscription purchased through a third party
• Get started with Microsoft 365 Premium
• Countries with prorated refunds for Microsoft subscriptions
• Request refund - Microsoft Q&A
• refund please - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Double Billing for Microsoft Services - Microsoft Q&A